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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered furniture on February 19. We are still awaiting our delivery. There is now communication between customer service and the transportation company. Everyone understands and is sorry when you call but nothing is done. We have been in our home for two weeks now no bed no couches it is unacceptable. Processed my third claim again this morning and still nothing. We keep getting notifications it is on its way but you look up the tracking and it says delayed. Beyond frustrated if there was a negative star rating I would h... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this up to our ********************* and asked that they give you a call advising of the next steps.
I very much dislike this company. Tried to order the couch and just change the fabric, they hit me with a 20% fee just for wanting to change the fabric. Also, when I left a review that didnt look favorably at their customer service, they decided not to show it. Says so much about this company. I am glad I dodged a bullet.
Business response:
<p>Custom Special Orders are manufactured by customer request, and because they are not items that Living Spaces keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Please allow a minimum of two (2) weeks for our suppliers to create and ship your item(s). Once your Custom Special Order arrives, LIVING SPACES will contact you to arrange delivery or pickup. Custom Special Orders must be scheduled for delivery or pickup within two (2) weeks from the time LIVING SPACES notifies you of item(s) being r... read more
Delivered my entertainment center with no handles. They said they would deliver them already minimum of 6 times. I have taken off work 6 times and no one has showed up each time or call to say they were not coming. **************** tells me they are reaching out to the warehouse and again I dont get no call back. I will leave a bad review every time they say they are delivering and they dont show up. They need to start reimbursing me for the time I have missed work to stay at home to receive the items they have no delivered.
Business response:
Thank you for bringing your concerns to ourattention, we apologize for anyinconvenience this mayhave caused. After review of the account, it appears the handles are not stored in our warehouse and have to be ordered and shipped directly from the manufacture. The parts can take up to 3 months to arrive. These details were provided to the phone agent that's been assisting you, they will follow up with you to go over available options if you decide not to wait for the parts to arrive.
Horrible customer service!! I bought ******************** for mostly all of my home. They messed up on my sectional and ordered the incorrect configuration and I was left with one piece. When they finally reached out to me I ordered a piece that would fit the one that was left because I was told that if I returned it I would be charged 25% fee. I received the new piece and it looks horrible. I called again and was told there was nothing they could do. I am stuck with an almost **** dll sectional that I absolutely hate!
Business response:
<p>We spoke with the guest on 3/10/2023 and advised the first time she had an issue with the incorrect piece that was ordered, we added a Loveseat, we created the order for the item and waived the 25% fee and the delivery fee due to this being a sales error. The guest sent an email advising she didn't like the look of the Loveseat next to her coffee table as it appears too small. She was advised that is considered a customer preference. She stated the Loveseat that we ordered isn't what she wanted; she was asked why she cont... read more
If you're looking to lose money and have the worst buying experience then this is the company. Had two sectionals ordered with them. In first case they delivered it after a month but they couldn't fit it in the elevator. The box was too big because of the pillows etc. so I asked them to open the box and try to fit it but they refused. They took it back, and after multiple calls and emails returned money minus 10% restocking fee (why, if I didn't unpack or even touch it?).After that I decided to cancel my second order. In the... read more
Business response:
<p>Thank you for bringing your concerns to our attention, we apologize forany inconvenience thismay have caused. This is a nationwide order that was placed online by the guest directly on 2-19-2023, upon placing the order they were advised of the delivery eta as the *** scheduling department would contact them between 3/16/2023-3/15/2023 to schedule delivery. We attempted to deliver the furniture on 3/9/2023, however, the items didn't fit in the elevator. They were brought back with the drivers and the guest was charged a 10... read more
I will never again purchase anything from Living Spaces! Purchased a fabric couch with left facing chaise with additional warranty other than manufacturer warranty - both were useless! A few months after the purchase, the couch cover started to pill and cushions are lumpy like pillows. The frame also is unstable. Reached out to the *******, ** store directly and was re-routed back and forth from coporate and store. I sent pictures and detailed statements via email indicating that in a 2 person household this should not be ha... read more
Business response:
Thank you for bringing your concerns to ourattention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number, along with the name and telephone number associated with your account.
Horrible customer service. I paid $99 for full service delivery (supposed to build the bed frame in the room) and they left it in the entry way in the cardboard box.I needed someone to sleep in the bed that night and had to scramble and overpay to find someone to build it that afternoon. To add insult to injury, they refuse to refund my $99 fee for full service delivery (entryway delivery in the box was supposed to be free). I will no longer be ordering from this company
Business response:
Thank you for bringing your concerns to ourattention, we apologize forany inconvenience thismay have caused. So that we can better assist, please provide your sales order number.
I purchased a bed online. It was bed as a whole. They brought the headboard footboard and one rail. So the bed could not be assembled. They made me pay an additional 318 dollars to bring out another side rail to put the full bed together. It is false advertising to sell a bed but make you purchase it in halves after delivery.
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
Horrible experience with customer service and ********************************************* overall. Bought a bed with installation. Only realized later that the installation people have left out important pieces of the bed and they even cracked some of the boards due to bad assembly. Additionally I noticed the poor material used for the bed. They refuse to take care of the issue because I noticed their fault after 7 days. Don't trust their "expert" installation service. That will end up costing you more money and you are le... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 7,755 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 9:00 a.m.
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