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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a night stand in July. They sent me a damaged one on the first delivery. I called customer service and I was told they will send a replacement and pick up the damage item. Two weeks later they sent me the replacement but it also had damaged sides and drawers.They sent me a replacement the 3rd time and that one had damage too. After more than a month and 4th time they finally sent me one without any damage. I was told that I would get a discount for the inconvenience but when I called the customer service a few weeks... read more
I bought a night stand in July. They sent me a damaged one on the first delivery. I called customer service and I was told they will send a replacement and pick up the damage item. Two weeks later they sent me the replacement but it also had damaged sides and drawers.They sent me a replacement the 3rd time and that one had damage too. After more than a month and 4th time they finally sent me one without any damage. I was told that I would get a discount for the inconvenience but when I called the customer service a few weeks... read more
Had sofa delivered and the crew said they will only deliver through the bedroom door if I sign a waiver to release all liability for damage. I asked him to measure the couch and all they had was a crumpled up piece of tape to measure couch width and door width. I just moved in so didnt have tape measure on me. I told them when originally measured before we ordered that we had about 2 of clearance. His crumpled up piece of tape which is not accurate showed 1/2 clearance. I was told either sign the waiver or they wont deliver ... read more
Had sofa delivered and the crew said they will only deliver through the bedroom door if I sign a waiver to release all liability for damage. I asked him to measure the couch and all they had was a crumpled up piece of tape to measure couch width and door width. I just moved in so didnt have tape measure on me. I told them when originally measured before we ordered that we had about 2 of clearance. His crumpled up piece of tape which is not accurate showed 1/2 clearance. I was told either sign the waiver or they wont deliver ... read more
Horrible customer service, took money, no items Never received sideboard nor chest drawers. Horrible customer service. They setup delivery date and time, then waited 30 minutes before delivery time to call and say they did not have them. So now I was suppose to wait again after 1 month until October to see if they come in. Why setup delivery date and time and 2days later after a month long wait call and confess you never had it in stock????
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. After review of the account, we show the items were cancelled and a full refund was issued. The guest is also in communication with our social media team and was given a 10% discount for the inconvenience caused. We will share the details of this review with upper management.
Horrible customer service, took money, no items Never received sideboard nor chest drawers. Horrible customer service. They setup delivery date and time, then waited 30 minutes before delivery time to call and say they did not have them. So now I was suppose to wait again after 1 month until October to see if they come in. Why setup delivery date and time and 2days later after a month long wait call and confess you never had it in stock????
On 2nd July 2023, I purchased furniture from Living Spaces. The sum of > $4k was promptly debited from my credit card account on the same date. The commitment from their end was to notify me for coordinating a delivery slot between 28th July 2023 and 4th August 2023. Today is 26th August 2023, no such contact has been made nor has the delivery taken place.I have called customer service several times on the phone. I have gone in person to the store and spoken to the customer service folks. None of them have been able to help ... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. After review of the account, we show the order was cancelled and refunded on 8/26/2023 due to the lead time to receive the items. A delivery will not be taking place as the guest was issued a refund for the items.
On 2nd July 2023, I purchased furniture from Living Spaces. The sum of > $4k was promptly debited from my credit card account on the same date. The commitment from their end was to notify me for coordinating a delivery slot between 28th July 2023 and 4th August 2023. Today is 26th August 2023, no such contact has been made nor has the delivery taken place.I have called customer service several times on the phone. I have gone in person to the store and spoken to the customer service folks. None of them have been able to help ... read more
I purchased a reclining sofa and loveseat 5 years ago and sales associate offered care free plan which covers damages up to 5 years and if I don't submit a claim during 5 year period they would refund care fee I'd paid initially. I've contacted local Living Spaces store after 5 years and never submitted a claim. Now they are telling me they can only issue a store credit and I can not get a refund. I'd consider this is false advertisement.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 8,413 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open tomorrow at 9:00 a.m.
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