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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought the warranty on my couch because they told me EVERYTHING IS COVERED - tears, rips, malfunctions, fading etc. I followed their instructions to submit a claim. There are many questions when submitting a claim and its very confusing. They even had me upload a video of one of the malfunctions. After selecting many answers to questions I was not sure about, they said they would give me their decision. Their decision to NOT COVER any of the issues with the couch came within 1 minute! I have asked and asked to have someone... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience, so that we can better assist you please provide your sales order number and or the name and telephone number associated with the order in question.
Worst of all! I waited 2 weeks for my order to get delivered only to know that they cannot fulfill the request. They didn't email or anything and I had to reach out for my refund. Customer representatives are worst and this business is a scam. DO NOT BUY ANYTHING HERE!!!
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon review of the account, it has been determined that a malfunction in the inventory system resulted in the items being displayed as purchasable, despite the fact that some of the items were discontinued from the collection. We have confirmed that the order was cancelled. We will share the details of this complaint with upper management to ensure this does not happen again.
They left me on hold for 2 and half hours. In a attempt to have me down the line because they have not replaced my umbrella that I have a warranty on. Only to pick up the line and state the person was gone. Am a total disable person who can not just go to the store.
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. The manufactures warranty expired on 8/25/2022, please contact Carefree directly at**************. We have shared the details of this complaint with management for further review.
***************** WHAT delivery service? I have been waiting since mid April for a sofa, and NOW I get a text message from them telling me it will be delivered tomorrow?!? WTH? I work in a hospital emergency room and they seem to think I can just jump up, and take off on THEIR schedule?!?! I won't be bothering with this bunch of idiots again! And do not get me started on their "customer service"! That's a joke in itself. WORSE BUSINESS I HAVE EVER DEALT WITH!
Business response:
We appreciate you bringing your concerns to our attention and apologize for the length of time it has taken to receive your order. We have shared the details of your complaint with our nationwide team for further review. If you need to reschedule your order, please contact XPO at*********** or***********.
If I could give zero stars I would. This company and customer service are both terrible. The chairs took way longer to get here and only one out of two actually arrived because one was damaged in shipping. Also they had me buy two batteries for the chairs but didnt tell me there was a 7 day return policy and I didn't get my chair to try the batteries on for 3 weeks after. They didn't care about that at all and refused to let me return the batteries that did not work, they only stayed charged from a full charge for 2 hours! I... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. We are unable to locate an account for you, so that we can better assist you please provide your sales order number and or the name and telephone number associated with the order in question.
Worst customer service imaginable. They came to delivery new couches and take back the ones that broke within a week and decided that sliding the furniture across my brand new wood floors in my brand new house was a good idea. When I contacted them, they said they aren't responsible because I had to provide them with a blanket, carpet, etc....there was a 9 foot carpet in the living readily available. And when challenged on their rules for now touching furniture already in the home, they claimed that it was ok since they were... read more
Incompetent service reps screwed me over. I gave the measurements of my front door and entry way and they gave me the green the light that the couch I wanted would fit. Fast forward to delivery, IT DOESN'T FIT, and they are charging me 25% restocking fee. I followed the advice of YOUR EMPLOYEES and on the phone you told me it is "my fault." Train your employees better to not talk about things they apparently know nothing about and stop wasting customer's money. I would not recommend this place to anyone. Horrible experience.
may 2023 We ordered a sectional from living spaces and got two defective couches. After numerous un packing and waiting they took them back and laughed and said we must have won the lotto. We started our order in February and it is now end of May and they just took the last one back and now we have to start all over no offer to discount on a next one or anything. It was close to $1,800 and we have not gotten the refund yet
We ordered a chair that is advertised on their website, only to find that the chair literally does not exist. We ordered the "***** Ivory Rocker Recliner" by the *** number, 228261cv18. Living Spaces delivered the wrong color chair on 5/14/23. We refused delivery because it was the incorrect color. We tried to contact customer service several times by phone, but each time the customer service representative hung-up on **. We then went to the physical location in ***, which is where we found out the chair that is still advert... read more
Business response:
We appreciate you getting in touch and apologize for the confusion around the ***** Rocker Recliner. In researching the link provided it appears the ***** Ivory Rocker Recliner is a custom item as it displays custom in the description name. When entering sku number ***** into the search engine, the recliner appears in the default color which is 19666C Coffee. The fees are valid, as our website advises this item can be customized as changes to the fabric from 19666C coffee turns this into a custom recliner. We will be sure to... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 7,755 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 9:00 a.m.
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