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LinerWorld
- Home Services
- Kankakee, IL
About this business
Dive into Excellence with LinerWorld, Your Premier E-Commerce Destination for Pool Essentials! At LinerWorld, an exclusive e-commerce brand, our commitment to you and your swimming pool spans over two decades. We specialize in offering quality pool liners and accessories at unbeatable values, all conveniently available online. By eliminating the middleman, we ensure that the savings are directly passed on to you. Our pool liners and accessories are sourced from industry-leading manufacturers, guaranteeing the highest standar... read more
Location details
1935 E Court St, Kankakee, IL, 60901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yall did an awesome job by getting us our pool liner and strips thank you so much will use you again if I need anything for our pool
Business response:
Thank you so much for this lovely comment! We appreciate you and your business. Have a wonderful Summer!
This company is an absolute farce. At no point in time (prior to purchase, when you call them after purchase) do they detail their bogus return policy. Open does not constitute used as they fallaciously state on previous responses. When you ask for a supervisor or manager, they are never in. (Who would want to be working when they have such a racket going on). In our state, what they have done may be construed as violating a state statute. Since they chose not to address the issue, thats just one of the legal routes I intend... read more
Business response:
Hi ******* - I'm sorry you originally called and requested a manager regarding our return policy while I was in a meeting, but I did return your call the next morning. During that call, you told me how unhappy you were with our return policy, as we do not cover return shipping on items where we did not make a mistake on our end. This return information is posted on our site to view before, during, and after your purchase with us. We did though, send you a courtesy return label to return your items free of charge, as you expl... read more
I bought a pool liner from Amazon in April of 2020 for $584. It sat in my foyer untouched and in the box until August due to the fact I had no way to get it installed until then. It looked fine coming out of the box and being installed. About a week after installation I started noticing the bottom of the pool fading in color. It took only a few weeks for it to fade up the sides and for the bottom to become almost completely white. I contacted Shop the Great Backyard and they referred me to Liner World for the issue I was hav... read more
This company is horrible! We bought our first liner in March of 2021. In August we noticed that every other seam is faded. We waited until early spring 2022 to contact customer service since we obviously weren't going to re-install it over the winter. We were told that unfortunately they only fully warranty the liner for 90 days. So we reluctantly paid the depreciation for a replacement liner. We had the new liner installed less than a month ago. In less than a week the bead is separating from the liner. You can see multiple... read more
Won't give even 1 star but had to. DO NOT GIVE THIS COMPANY YOUR MONEY. I bought an $800 pool liner from them through **** that stated it fit up to a 54" pool wall. Pool installers could not even get it to overlbabp 1 inch over my pool wall. Had to send back and they gave me a bogus return label that **** would not accept. Had to come out $145.00 to ship back through **** which is funny bc that's how they originally shipped it to me. So why give me a post office return label and then REFUSE TO REIMBURSE ME THE ACTUAL RETURN ... read more
Business response:
Hi ******* - ******* shipping label was automatically sent to you by ***** We did not send you that label. We could have sent you another label from our personal shipping account, or issued a call tag and had your item picked up from you as a courtesy return, if you were to reach out to us and requested one. You did not reach out to us at all and did not request assistance with your return. As stated in our return policy, we do not cover return shipping or offer shipping reimbursement if you decide to pay for the return your... read more
Horrible horrible product and customer service. Warranty my ass! Warranty is only if box is unopened. How do you tell a product is defective if not opened and tried? Liner ripped with less than 4 inches of water in it. Also immediately started leaking at the seam at the bottom. As our pool installer walked around inside the pool there are ****** all in the liner everywhere that would leak or bust if continued to be filled with water. Contacted company immediately by phone and was told to send pictures by email. Took the best... read more
Business response:
Hello ****** - I believe you have our return policy confused with our warranty terms. We honor warranties for up to 25 years of ownership for manufacturer defects. Of course you can open the box, as that is the only way you will be able to tell if there is an issue with your products. We simply require a photo be sent to us of the defect in your liner for us to review. For our return policy, we do not accept returned pool liners if they have been opened or attempted to be installed, as the liner will be in 'used' condition a... read more
I bought a liner on February 10, 2022 and it was sitting in my home since February 12, 2022 unopened / taped / sealed until a pool installer could install it. They came March 26, 2022 to put the liner in. They installed the liner into the bead receiver and were going to **** the air out when they found a hole and defects that looked like scratches 1/2 way down from the top on the side. Liner World says it is not covered by any WARRANTY. They say it is not manufacturers defeat.The liner was in a sealed / taped book with no ho... read more
Business response:
Hi ******* - Can you please resend your photos and order information to ******************************** with attention to ************ will re-review your claim for you. Thank you!
Bought a pool liner at the peak of the season this year, paid close to $600 for 18ft round, and after only two uses the liner was torn and leaked all my pool water out. This liner is SO thin compared to what I was replacing. Save your money and order somewhere else!!! Their warranty is a joke.
Business response:
Hi ****** - Can you please resend your photos and order information to ******************************** with attention to ************ will re-review your claim for you. Thank you!
Price Gouging: Our 2 year old pool liner suddenly blew a 5-6 inch hole...not on a seam. We had purchased our pool as a package elsewhere. We checked with our pool store and are unable to purchase a liner. If it were that we wanted to put in a pool, due to circumstances, we would just have to wait. This is somewhat of an immediate problem. All the research we have done indicates that we cannot let the pool sit empty (let alone all winter) or the walls will cave in. Again, this is a 2 year old pool. Liner World was recommended... read more
Frequently asked questions about LinerWorld
How is LinerWorld rated?
LinerWorld has a 4.5 star rating with 1,334 reviews.
When is LinerWorld open?
LinerWorld is closed now. It will open on Monday at 9:00 a.m.
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