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Lighthouse Mechanical Heating and Cooling
- Heating & Air Conditioning/HVAC
- Hampton, VA
About this business
Location details
45 Voyager Dr, Hampton, VA, 23666, United States
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After a storm our HVAC system stopped working. Lighthouse had Charles Pratt and his trainee show up the day after I contacted them. Mr Pratt reset the Honeywell Zoning System memory and had it up and running within five minutes. Now we are nice and cool once again. Thanks Lighthouse and Charles.
I have used Lighthouse Mechanical for more than 10 years and would recommend. However, I would not consider this a 24 hour company that offers emergency service. I called the after normal hours at when the AC went out in August (hottest month) at 830pm. I was told the earliest I could receive service was at 12pm the next day. Let’s hope they don’t try to charge an emergency fee 😉
We came home from a 10 day vacation last week and no hot water. We had a Rinnai tankless gas water heater installed in March of last year. The installer, however, is not a Rinnai service pro. Lighthouse Mechanical is the only Rinnai Pro (in Hampton) listed on the website. I had called a couple other places that were listed but they couldn't come for days. Kathy at Lighthouse was able to send a tech within a couple of hours. When the technician arrived he (Charles) was very kind, warm and knowledgeable. He handled the diagnos... read more
I give Lighthouse mechanical a high five Tyler and his tech worker was excellent he's a team player very courteous and also the owner Tim i give him a high five and the staff also ..so if u need air-conditioner Lighthouse mechanical is your person!!!
Based on what I observed, customer satisfaction does not seem to be a top priority. The estimator appeared more focused on the financial side of the job than on helping customers. I heard comments suggesting that if customers weren't satisfied, they could simply take their business elsewhere, which is not the level of customer service I would expect from a company. The GM/estimator would say angrily, “We can’t make their problems our problems and they can go elsewhere” is what I heard multiple times. I’m sorry but if a long ... read more
Frequently asked questions about Lighthouse Mechanical Heating and Cooling
How is Lighthouse Mechanical Heating and Cooling rated?
Lighthouse Mechanical Heating and Cooling has a 4.4 star rating with 120 reviews.
When is Lighthouse Mechanical Heating and Cooling open?
Lighthouse Mechanical Heating and Cooling is open now. It is open 24/7.
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