Lia Auto Group

Jon B. 

on BBB

8 years ago

Don’t buy from Lia Honda. Was quoted in writting a 2018 Honda Odyssey EX-L for $31,450.00. Arrived at dealership to be told it wasn’t the price and it was a “typo”. The price was $3,000.00 higher with a low trade. BAIT AND SWITCH AT ITS BEST. 

Don S 

on BBB

8 years ago

I keep getting phone calls and texts from car sales people. I have never given them my number but they keep calling me. I've resorted to blocking their numbers only to have a different number calling and continue harassing me. 

Erin S 

on BBB

8 years ago

I just wanted to report a very disconcerting customer service at Lia Honda in Enfield, CT on Sunday 8/12/18. I hate to complain but have never experienced being treated so poorly before when trying to buy a car. I test drove and loved one of the HRVs. However our experience when sitting down with the saleswoman went downhill from there. We had been upfront we had just started looking but that we loved the car and when she pushed if she could make a deal would we buy today. We said sure if the numbers worked. During our conve... read more

Meghan 

on BBB

8 years ago

When I first called and spoke to the manager about buying a car with them, because they are part of the ****** Auto Program where you get a discount at certain dealerships with a ****** membership, I was told the car I wanted with the ****** discount was $29,700. Toyota also had a Memorial weekend discount and a discount for being a recent college graduate, which the manager told me when I asked would be in addition to the ****** discount. Then I go to the dealership to discuss options and am told that there was some confusi... read more

John J. 

on BBB

8 years ago

Absolute rip off. It's a good thing my mother-in-law has me to refer to, she would have been taken for a lot of money. Also illegally failed her vehicle NYS inspection. 

Jacquelyn C. 

on BBB

9 years ago

On May of 2013 I leased a Hyundai from Lia Hyundai in Hartford Ct. Two years later on May 21st 2015, when my lease was up I returned the car.They hit me up for a few additional charges, but I wasn't surprised by this. Approx a year later I receive a letter from The ******* ***** ******* ****, stating I owed them a reimbursement of 324.63 for the tax year /period 10/01/2015 thru 9/30/2016. I called and stated that I returned the car in May of 2015 and could not possibly owe taxes after that period. I thought perhaps they were... read more

Jodi 

on BBB

9 years ago

A little over 2 years ago, I made the unfortunate mistake of buying a car from lia toyota of Wilbraham. I paid $14,000 for a 2013 Nissan Versa. I should have known better when, 2 days after I purchased this car, liar toyota of Wilbraham tried to pass the car through inspection AND IT FAILED! I (stupidly) went ahead with the purchase and it has been nothing but a hellacious nightmare since. I've had to buy new tires, had the brakes replaced (both of these within months of driving the car off the lot,) and, today, I was inform... read more

Fred L. 

on BBB

9 years ago

Horrible customer service. Very untrustworthy: every time I called they would provide completely different information, and always full of excuses. Avoid at all costs. 

Mark P. 

on BBB

9 years ago

I must say their "CERTIFIED PRE OWNED" is a bogus label. A check engine light is not a good indication of a vehicle being inspected. The issue was resolved by the service department. Since I had done my homework and secured my own financing, didn't trade anything in or want anything to do with extended warranties, they were effectively neutered with no way to play around with numbers. Since I could not be suckered, they only provided me with one key transmitter after all the papers were signed, did some windshield VIN etchin... read more