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Lexus Parts
- Automotive
- Centerville, OH
About this business
What are you doing with that aftermarket part? Put that up and get your hands on a genuine Lexus OEM part from Lexus of Dayton. Aftermarket parts can leave you with more problems in the long run. Our Lexus certified technicians have the experience to figure out the exact genuine part you need for your unique Lexus car or SUV. Want to make your Lexus stand out from the herd? Check out all of our Lexus brand accessories that will show the world that your Lexus is truly yours. And if you need a part ordered, we can handle that ... read more
Location details
8111 Yankee St Suite C, Centerville, OH, 45458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was charged various rates for labor based upon the work they were completing. As an example, for a 6.5 hour job to replace the water pump and serpentine belt, I was charged $288 an hour. However, for replacing my spark plugs (2.5 hrs) I was charged $208 per hour. I was charged a 3rd rate to change the differential fluid and yet a 4th rate to change the transfer case gear oil. This "variable" labor rate was NEVER shared with me. In MY opinion, this is totally unfair business practice that is not disclosed and used to "fleec... read more
Business response:
Thank you for sharing your feedback. We understand your concerns and value the opportunity to address them. At our service center, we do not charge based on an hourly labor rate. Instead, we provide upfront pricing for each job based on the complexity of the work and the resources required to complete it. This method ensures consistency and transparency in pricing, as each service is billed at a fixed rate regardless of the time taken. We apologize if this approach was not clearly communicated to you during your visit. Our g... read more
HORRIBLE CUSTOMER SERVICE EVER... Took my car for a repair that was covered under warranty. It was supposed to take 1 hour.. my husband waited for 4 hours and then they said they couldn't close my door. Which was working fine when I brought it.. I had to wait an additional 3 days to get my car repaired and then was made to pay a $100 deductible because of a part that they broke and was out of a car for 4 days.... DO NOT RECOMMEND... No apologies.. I even spoke with a manager and he tried to tell me it was broken when I broug... read more
WORST CUSTOMER EXPERIENCE we have ever had!!! My husband found a truck at the dealership that he liked. They weren't open on Sunday so he had a friend that lived near the dealership go take a look at the vehicle Monday morning and after talking to his friend decided to go through with purchasing the truck. Talked to the sales person that morning, sent over drivers license and all other necessary details requested and worked it out with the salesman to show up that evening, finish signing the paperwork and drive the car home.... read more
Sad. What used to be a car company with great service that also sells cars has failed miserably since John Williams sold the company. New ownership is nothing about great service. All about making money now. So sad
bought my second used Lexus there was a minor mileage mistake on my license paperwork but it all worked out eventually. But this time I filled all the paperwork out and was told BMV would mail me my license. The temporary plate has expired I called BMV they have no information received nothing from LEXUS I’ve been calling and left messages for two days now explaining my problem and nobody has called me back.
Waiting 3 months now for refund on service contract .They will not return my calls and when I get manager mat says should be taken care of wait 10 days that started 2 months ago . Now waiting for return call from Aaron Forland .
I wish I had read these reviews before I bought my used Lexus there. I was rushed through the paperwork, realized afterward that a significant error had been made in their favor, costing me over $2500 over the agreed upon price. I called the finance guy three times but he would not take or return my call. Visited the GM the next business day and he told me he would have sales manager call that day. No call. I continued to call and leave messages for the next five days. After a week the figures were adjusted, but I did not re... read more
We purchased a used 2017 Tucson in July 2023. A little wary of buying a Hyundai due to thefts, we were told a LoJack comes installed in every vehicle and we could buy the service to track the car. It was reasonable, so we purchased the car. When setting up the LoJack, it told us that Lexus of Dayton needed to install it. I brought the car into their service department and they said the problem was resolved. It was not. The app still said that Lexus of Dayton needed to install it. I have made phone calls to our sales rep who ... read more
On Jan 13th, a 2018 Suburban was purchased. We were told that the vehicle had to go to **** *******to be serviced. We were advised that new tires were going to be added into the deal as the front ones were bad. We were originally told that the vehicle could probably be picked up on Mon. On Tues, we called to get an update and was finally told at 5:30pm by the service lady named Karen that the vehicle needed a new transmission, however no one would tell us that throughout the many phone calls during the day. We picked up a lo... read more
Frequently asked questions about Lexus Parts
How is Lexus Parts rated?
Lexus Parts has a 1.5 star rating with 16 reviews.
When is Lexus Parts open?
Lexus Parts is closed now. It will open at 7:30 a.m.
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