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Lexus of Fort Wayne

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481 reviews
|Car Dealers|Fort Wayne, IN 46804 United States

5920 Illinois Rd, Fort Wayne, IN 46804 United States

(260) 212-5136

Open now:9:00 am - 7:00 pm


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Experience Amazing at Bob Rohrman Lexus of Fort Wayne. We are proud to have served Fort Wayne and the tri-state area for more than 25 years with sales and service of the highest rated luxury car brand in America. Our owner, Bob Rohrman, has recently invested millions of dollars in our community to create a whole new showroom and service facility that will showcase the luxurious Lexus cars & sport utility vehicles. Stop by today to see and experience what the next level of Lexus ownership has to offer you.

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481 reviews
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Mary Kay S. review for Lexus of Fort Wayne
Mary Kay S. on Birdeye

10 months ago

05/26/2022, 01:50 AM
My parents that are elderly, 85 and 84 - my father is hard hearing and my Mom has a hard time understanding things, were recently taken advantage of. They were trading in a 3 year lease vehicle from another that had a substantial pay off amount. They were told the dealer was taking care of it, meaning the paper work, which my parents thought they were handling the pay off of the lease. Not once were they informed of the amount of payment they were paying to pay off the lease and turn the car over to Lexus of Fort Wayne. There was depreciation applied that added to the cost as well. Once I found out their monthly lease payment was $926 for 3 years which the dealer graciously lowered to $510 after my parents wrote a check for $15,000, I could not believe it. I know my parents and they would never agree to paying off a lease early and turning over the car to the dealer to resell at a hefty price of of $43,000. I placed a call to Patrick O'Keefe and advised him of my thoughts. After 16 minutes of attempted smooth talking by Patrick he admitted my parents paid off the remainder of the lease and turned the car over to them. I have informed my parents of the situation and needless to say they are sick. They are very frugal, conservative and hard working people (factory work and farmer for my dad, full time stay at home for my mom along side of helping my dad on the farm), which is why I am so upset they were take advantage of.
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