Lebco Industries Inc

Michael Valverde 

on Google

2 months ago

If I could give 0 stars I would. This company has refused to be flexible about delivery times and has had my couch since early April. They just cancelled a delivery and want to push it back to June 20th. Worst customer service I have ever encountered. 

Chris O 

on Google

3 months ago

>> edit UPDATE After submitting complaint to the BBB, I received callback from the company rep. She quickly jabbed her disclaimer about taking 48-72hrs to reply to voicemails, but seemingly not knowing she failed those timeframes in my initial contact attempts in March, April, and last week. She scheduled my repair (a full 3wks from now🤦‍♂️). Although I am relieved to finally have a date, the circumstances are unacceptable. These electric recliners are generally used by elderly/disabled people. How can a company feel compla... read more

Bob Horkavy 

on Google

6 months ago

Lebco Industries, (dba La-Z-Boy Furniture), Austin, TX. I purchased two recliners from the La-Z-Boy store in south Austin on Saturday, September 28, 2019. I paid a 50% deposit with my credit card, was told by the sales rep that the chairs would likely be delivered in 5-6 weeks and the balance would be charged to my credit card upon delivery. On Monday November 11, I received a call from the store notifying me that the chairs were scheduled for delivery on Saturday, November 16 which would be 7 weeks to the day after the orde... read more

Bobby Boykin Jr. 

on Google

7 months ago

This is the sorriest service company ever. They tried to charge me 27 dollars for a little plastic part that should have never broke in the first place. Besides this is a known issue.found a metal replacement on Amazon for 15 dollars with free shipping. 

Frank Murphy 

on Google

a year ago

Bought a sofa with power recliners from lazy boy, now owned by Lebco industries. Got the sofa home and one day later the power recliner stopped working. Called customer service and they say it will cost me to have technician come out and look at it. I’ve had it one day from the store and it’s still under warranty and they want me to pay more money after I’ve already spent 4 grand for the sofa. This is the worst customer service I have ever experienced. I recommend no one ever buy anything from lazy boy unless you want to get... read more