Laureate, Ltd. has been in business, satisfying client needs, since 1982. We are one of the largest property management firms in the Denver metroplex and surrounding areas, managing over 1000 properties. We have many resources and the experience to ensure our clients will receive monies owed by their tenants. We can take the worry out of renting your property because we deliver the following services: 30+ Years of Real Estate Rental Experience, Customer Service, Rent Collection, Accurate Monthly Accounting Reports, multiple years experience with tenant/landlord legal issues, 24 Hour Emergency Service, Reliability, Client and Tenant Care, and Quality Maintenance.

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Reviews(15)

Google Reviews(70)

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Barry R on BBB

★★

3 years ago

Laureate Ltd signed a one-year lease with us. Deposits were fully paid, and contracts were fully signed. Two weeks before our scheduled move-in, Laureate informed us that our house was no longer available and that we were on our own.

Jack M on BBB

★★

3 years ago

We are looking to rent a house in the Greater Denver area. We found a property that we were excited about. We were told by the agent that we were a perfect candidate with good credit, responsible tenant, etc. One issue that came up was the move in date. We preferred moving in a few months from now and understood that this might not be acceptable to the Owner. We explained to our representative that we were prepared to sign up for whatever date the owner insisted upon. Our rep said to fill in the preferred date and then we could agree on a final move in date with the owner. We were promised that we would receive calls to update us and that never happened. All of my contact with Laureate was the result of me chasing them. As it turns out, our Representative has left on vacation without advising us he was leaving. Fair enough, everyone needs and deserves a vacation. (Although, having said that, it would have been professional to advise us of his departure and to make sure that the ball didn't get dropped in his absence). The big problem is that our Representative apparently did not tell any of his colleagues that we were prepared to sign up for whatever move date that the Owner insisted upon. A few minutes ago, I called Laureate and I was advised that another offer came in with a more attractive date and we lost the opportunity. So to recap, we were advised by Laureate to put in the preferred date and then subsequently mutually agree to the move in date. There was an internal communication breakdown within Laureate that resulted in our openness to the move in date never being communicated to the Owner and we lost the deal. Although, Laureate has agreed to refund our application fee, in the grand scheme of thing, this is of little consolation. The fact is they have wasted a lot of our time & effort. Their failure to properly communicate resulted in us losing the deal. To add to our frustration, Laureate did not follow up and keep us posted, although they promised to do so. Granted, this is a small sampling of their work but it has left me with the impression that the people we dealt with were nice enough but do not seem to be very buttoned up or service oriented. I am new to renting properties, so maybe this is just the way it is. My experience with Laureate has left me disappointed & unimpressed

Deborah S. on BBB

★★

3 years ago

Laureate Ltd. has handled my two rental houses for the past twenty years. They are fair and equitable with the owners and tenants but leave the repairs and refresh choices to the owners since tenants can be unfairly demanding. I would recommend this company to anyone looking for a property management business. I live out of state and it is a comfort to know that I will be consulted for any expenses and work done on the houses. Laureate handles tenant/owner deposit compensation disputes with before and after showing/walk-throughs and photos. I will continue with this company for all my rentals.

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Steve P on BBB

★★

4 years ago

I rented a house from this property management company for 2 years. They required I pay $4400.00 plus $2100.00 to move in. i need the place & decided to do so. This house was 30 plus years old, very out dated & needed several repairs. Regardless I rented it. There were several things that required repairs throughout out are some things they repaired & because of no responses I repaired myself. My rent was always paid on time & never once was late. NEVER! After giving my 30 days of notice to move, we started to tidy things up for the move out. We cleaned painted and did many thing to bring the house back to the original state it was when we moved in. We returned the home to Laurette in great condition. There were a few thing we were unable to get to, but understood there may be a small charge for them to do a remaining few things. When I called Steve to find out the process to get my deductible returned to us. He stated that the state of Colorado allows them 60 days to return the deductible. Which is true. Why would you need 60 days I am sure I don't know. Nonetheless I played this little game. I gave him my new address. I received an email stating the deductions he was charging me for the few repairs. Needless to say they were extremely far fetched to the point of charging me $1800 plus dollars for light bulbs, outlet covers, cleaning. Which I had done professionally before we left. A rug that was there before we even moved in. As well as other various charges. We didn't agree so we responded with our thoughts as to what we felt was satisfactory for both. He then sent us photos of things they felt were warranted, we were in agreement with a few things but not all. So we kindly responded & Steve went GHOST on us. Never replied, never tried to come to a reasonable solution or anything. My father in law is a Vice President for the largest Property Management Company in the country. I asked for his advice. So I took it and will proceed as he recommended. I reached out t him 1 more time looking to resolve the issue or come to a reasonable solution. Nothing from Steve, still in GHOST town. Our next step is drafting a demand letter & sending it certified mail. He will have a short time to respond if he does not respond. Then its off to small claims court for the full amount of deductible. He broke the law by not giving us our $ back within the 60 days time period. By law the judge can award us our full deposit regardless of the damage. Fortunately i'm in a place where i won't be needing a property management company ever again. But if I ever am, I surely won't be using this company.

Alicia B. on Yellow Pages

★★

7 years ago

They are nice at first but once you have any repairs to do you never hear from them or when they do finally send someone out they try to blame you for it and send a bill to you in the mail. Had a plumber come out and fix the kitchen sink - He stated that the pipes were old and had black build up in them and that was causing the issue. A month later I received a bill saying that the pipes were full of food and I was being charged for it and if I don't pay it they will put it on the rent and then I will be in default of rent and they will start eviction. I have lived her for 7 yrs. and all I can think is that they want that to happen so then they can charge more for the rent then what they can get from me.

Tara F. on Yellow Pages

★★

8 years ago

Terrible customer service. No one is returning calls. Work orders are done with a huge delay. Beware!!!!

JIm Bowen on Citysearch

12 years ago

Excellent Service since 2004 – Laureate has managed six properties for me very well since 2004, in central Denver, Broomfield, and Thornton. They are fair, they communicate well, have good customer service, and don't charge as much as others. They are responsive through email and cell phone whenever I have a question or a concern. Their people have all stepped up over the years when needed. The owners see the micro picture and the macro picture. I would recommend them highly.

CSMobileUser3 on Citysearch

12 years ago

Terrible company – I like how the owner of the company writes a review of his own company.... Epic. I doubt you will be in business that much longer with your terrible customer service

KristineL25 on Citysearch

13 years ago

Trustworthy and Dependable Service – I have used Laureate for the past 11 years to rent all 9 of my rentals. In that time, I have always experienced great service from them. They have gone out of their way to make sure that all of my units have stayed occupied and taken care of all maintenance issues that have come about over the years. I live out of state and feel great knowing that a reliable company is taking care of my rental homes. I would recommend Laureate to anyone who is looking for an honest, hardworking, and dependable rental company.

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