Jack M on BBB
3 years ago
07/09/2020, 20:18 PM
We are looking to rent a house in the Greater Denver area. We found a property that we were excited about. We were told by the agent that we were a perfect candidate with good credit, responsible tenant, etc.
One issue that came up was the move in date. We preferred moving in a few months from now and understood that this might not be acceptable to the Owner. We explained to our representative that we were prepared to sign up for whatever date the owner insisted upon. Our rep said to fill in the preferred date and then we could agree on a final move in date with the owner.
We were promised that we would receive calls to update us and that never happened. All of my contact with Laureate was the result of me chasing them. As it turns out, our Representative has left on vacation without advising us he was leaving. Fair enough, everyone needs and deserves a vacation. (Although, having said that, it would have been professional to advise us of his departure and to make sure that the ball didn't get dropped in his absence). The big problem is that our Representative apparently did not tell any of his colleagues that we were prepared to sign up for whatever move date that the Owner insisted upon.
A few minutes ago, I called Laureate and I was advised that another offer came in with a more attractive date and we lost the opportunity. So to recap, we were advised by Laureate to put in the preferred date and then subsequently mutually agree to the move in date. There was an internal communication breakdown within Laureate that resulted in our openness to the move in date never being communicated to the Owner and we lost the deal.
Although, Laureate has agreed to refund our application fee, in the grand scheme of thing, this is of little consolation. The fact is they have wasted a lot of our time & effort. Their failure to properly communicate resulted in us losing the deal. To add to our frustration, Laureate did not follow up and keep us posted, although they promised to do so.
Granted, this is a small sampling of their work but it has left me with the impression that the people we dealt with were nice enough but do not seem to be very buttoned up or service oriented. I am new to renting properties, so maybe this is just the way it is. My experience with Laureate has left me disappointed & unimpressed