16 Depot Square, Leominster, MA 01453 United States
Lanza Dental has taken great pride in providing patient centered care. Our most important job is to make sure that our patients understand their dental care options and are empowered to make educated decisions about their dental health. Providing honest and thorough diagnoses and treatment plans is how Lanza Dental has set the standard, and established ourselves among the best and most reliable dental offices in Central Massachusetts. Our doctors and staff are committed to continuing education and to bringing the latest dental techniques and technologies to our patients. When you trust your dental health to us, you can expect to be treated like family. Our goal is to take the mystery and anx
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Yes, it is important for you to know what your insurance offers. Also, important to listen to all the information that is given regarding the insurance. Insurance had 3 choices and one we are in network with (a savings network program which was explained when insurance was changed). Also it is very difficult to follow a patient's insurance spending when they visit other dental facilities without primary dentist's knowledge. That is partly why you are out of benefits. Patients should know and understand what their limits are. Multiple visits to multiple offices use up the benefits faster. Also, you spoke with the doctor and approved for him to do restorative work with out checking if it would be possible. The receptionist was told after the work was in progress whereas it was noted that the insurance needed to be checked. Sorry for your misunderstanding of how your insurance benefits work. We do the best we can with the information we have but it is important for the patient to understand their limits.
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