Lakecrest Shoreline Apartments

Jeff L 

on BBB

4 years ago

Terrible, inhumane acts during Pandemic 2020. Took over and laid off everyone, then upped tenants rent. 

Adrian M 

on BBB

5 years ago

Terrible place. They are charging me the wrong price that is different from my contract. They have harassed me into sign a new contract and I declined. Do not rent from there. 

Tyler S 

on BBB

5 years ago

During the midst of the COVID-19 outbreak, the property manager has hit out of work renters with late fees and used scare tactics such as credit reporting to intimidate people into using what little money they have saved for food to pay off their rent. It was this persons understanding that that wasn't lawful action during this time. I would appreciate the BBB investigating this operation as would many other renters I'm sure. 

Rick 

on BBB

5 years ago

My experience is with the location in Northern ******** and I just have to say that this was my first apartment and hopefully my last with this company managing the complex. They have repeatedly lied to me saying they will fix something or call back and half of the time I call them back only to get the office voicemail. 

Lydia S 

on BBB

5 years ago

The old property manager (******* K****) was amazing and i have nothing negative to say about her or the staff that worked with her during her employment.However, the new landlord is completely over her head with this property and is awful at maintaining contact regarding issues within the units. I had a black mold problem go untreated for almost these months after my original complaint to the property manager, ****. She seemed to absolutely not care and any action taken toward resolving the problem was initiated by me, with... read more

Rachel T 

on BBB

5 years ago

Monarch Investments and Management Group owes me my "holding fee" back for an apartment I did not move into. I have been following up since July, it is now September, to get my money back. At this point, you owe me interest, Monarch! Each contact says they "will get back to me." Unfortunately, I wasn't able to move into a Monarch property due to lack of availability and I was approved for another apartment sooner that was available for immediate move-in. Had I waited for the Monarch property, I would have been living in a ho... read more

Nadina S 

on BBB

6 years ago

This company has zero customer service. Seriously consider the negative reviews. Monarch mid-management said that I would be in "legal peril" if I kept leaving bad reviews about Seasons on Chelsea near Cincinnati; it was the response to me when disputing move-out charges. Two maint techs left in the year that we lived here & they were constantly short staffed in maint. When maint did repairs, they were rarely finished the first time (even when it was simple request). We had leaks, water damage/water shutoff's, roaches from n... read more

Ashley R. 

on BBB

7 years ago

I wish there was a possible zero stars. I have lived at Lakecrest since July of 2016. From the beginning, most of my maintenance requests have been ignored. My air conditioner was broken from the start. Maintenance came in a few times, saying it was fine, even though it was blowing only out of half of the unit and leaking all over the carpet. During our renewal walk in May of 2017, the office manager promised me the air conditioner would be looked at and they were ordering new units. I have placed 4 calls into the office and... read more