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La Palmilla
- Residential Leasing
- Phoenix, AZ
About this business
La Palmilla Apartmentsin Phoenix offers affordable 1, 2, & 3 apartment homes. Close to US 60 FWY, parks, Phoenix Community College and Grand Canyon University
Location details
3838 W Camelback Rd, Phoenix, AZ, 85019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
After living at the Rivage for nearly three years; I feel like I have a very unique perspective of it and it was one that started off strong and ended up horrible. For the first year I lived there, Graystar managed, and they did a great job. When Avenue 5 took over, it all crumbled down. The team was surprised to see us on our move in day, as they apparently had no record of it internally. We also didnt receive any move in favors like our neighbors. When we went to pay rent, they told us to pay what we had previously paid, a... read more
Business response:
We regret to hear about the numerous issues you experienced as a resident of this property, and appreciate you bringing them to our attention. We will forward your review to the property's regional leadership team so that they may understand more about your particular experiences, and devise strategies for improvement.
I was fraudulently charged a holding fee for an apartment that I had submitted an application for, but had not expressed interest in leasing or taking off of the market. This holding fee was $100, and the staff has been very reluctant to refund this money, even after review of the rental criteria and agreements, so much so that I have had to pursue the matter through my bank. Very disheartening to work with this company. Location I specifically dealt with is in ********, ******.
Business response:
******, we're sorry to hear about your experience with the fee you described, and we are happy to look into this further. Thank you for bringing this to our attention.
I moved into San Melia apartments Feb of 2020--The brand "new" frig went out and I lost over $200 in food just purchased for moving in < "Sorry, not our problem". This was the start of a long and frustrating trend in maintenance in this complex and a maintenance request is about a 4 week process to get anything fixed or to have people call back. Currently, I have been cooking on a gas stove with only 3 working burners and I am "told" is is "not our problem due to shortage of maintenance people and a nationwide shortage of ap... read more
Business response:
******, we appreciate you taking the time to make us aware of this situation. We are sorry to hear about the maintenance issues you have been experiencing, and will follow up with the team today.
I stopped into the office over the weekend because another one of the pools at Kota North Scottsdale had green water so unable to use. I called the office for an hour without anyone answering the phone. I stopped in the office then to see why this pool was not available again and when would it be ready for use. As I asked one of the girls in there she got very loud and defensive saying that I was recording her. I told her I wasn't recording her and turned my phone to show her. My son had sent a video of my grandsons birthday... read more
Business response:
*****, we are concerned about the scenario you described, and we appreciate you bringing it to our attention. We will follow up on this matter with your on-site team and our ******* regional leadership team right now.. We apologize for the experience you had.
We have leaky faucets, a ***** problem, electrical problems and a leaky a/c unit that is causing water damage on ceiling and nothing has been done. I regret moving here and due to the pandemic I'm stuck in this h*** hole. Sincerly Dissatisfied customer ****************
Business response:
******, we apologize for the issues with your air conditioning. Would you please contact us at ******************************** so that we may follow up with your on-site team and ensure that it gets fixed as soon as possible? Thank you.
7 years in business and they have a 1.12/5 customer review rating average out of 65 total here on BBB? Somehow a resulting "B" rating and given accreditation? ...YO. I know where my 'security' deposit went.Anyway, these guys may be based out of *******, **, but this lousy company happens to operate in Tustin, CA. The folks I personally dealt with included *************************, *****************************, *******************, and *************************.TL;DR - CRIME, *************** COMMUNICATION MONTH 1:First mont... read more
Business response:
Jazlyn from front office was also incredibly unhelpful. ****************** I think is newer and is suddenly the one to deal with my issues, I almost feel bad for her. I have YET to hear from the original people who misled me into my lease (****** M, ******* O)
This place is shady asf ******* the apartment manager is the worst oneout of all of em. The apts here r gross and extremely poorly managed and unmaintained
Business response:
We regret to hear about your experience, and would like to help follow up on any issues you are experiencing. Would you please send us an email at ******************************** with the name of your property? Thank you.
I started living at the property in 2007 and the Avenue5 took over management. Things went from bad to worse. An overcrowded parking lot with residents parking 24/7 in Visitor spaces. A verballly abusive ice cream vendor with loud music. Stairway lights that were out, despite my complaints, when I came home at night.I switched my lease to monthly and put in my 30 days notice to move. I NEVER heard anything from the manager--other than nothing was needed from me I could leave whenever. The apartment needed to updated/renovate... read more
Business response:
We are sorry to hear about the issues you experienced, and will be happy to help follow up on the status of your deposit. Please contact us at ******************************** with the name of the property so that we may assist.
The property manager and maintenance staff at Kota North Scottsdale were unprofessional, awful at communicating and sloppy. Not even 24hrs before move in day they called to tell us our apt wasnt ready. We had to postpone our move in date THREE times due to remodeling deadlines being missed. We lived out of boxes and our moving truck sat outside in the heat for six days while they tried to figure out when the apartment would be ready. When it was finally move in ready the apartment looked like it was thrown together. Paint sp... read more
Business response:
We appreciate you bringing this to our attention and are sorry to hear that you had an unsatisfactory move-in experience. We will follow up with the property's regional leadership team today to make them aware of your experience.
Frequently asked questions about La Palmilla
How is La Palmilla rated?
La Palmilla has a 2.2 star rating with 362 reviews.
When is La Palmilla open?
La Palmilla is closed now. It will open at 9:00 a.m.
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