LA Fitness

AG 

on BBB

2 years ago

Im a member at LA Fitness Silver Spring ******** club. I enjoy using the basketball court when I come to the gym. The basketball court has had several floor issues and has never been addressed. It seems that quick patch work has been done every time the floor has been said to be fixed. Also, would like to add that before the court was closed for several months and was told that the court was going to be fixed. I feel as if the gym should no urgency for members who enjoy using the basketball court. I am extremely disappointed... read more

Keely T 

on BBB

2 years ago

The Esporta formerly known as LA Fitness on ***** Road has had a malfuntioning air conditioner in the fitness spin room for several months now. No one seems to know when the problem will be fixed and have not offered any solution to the members suffering through extremely hot conditions during spin classes. The instructor and one of the members paid out of their own pockets for fans to help with the unbearable heat. None of the managers of this club can give a reasonable answer as to when we can expect this problem to be fix... read more

Caleb W 

on BBB

2 years ago

Tons of hidden fees, the most convoluted membership cancellation policy, awful amenities, useless staff, broken equipment, terrible maintenance and cleaning. They changed their pricing structure THREE Times in the week between first looking at the club online, going to visit it two days later, and then signing up by the end of the week; meanwhile the staff members were extremely attentive during this trial, friendly and chatty (and constantly calling me on speaker phone but not talking, just ambient gym noise), then complete... read more

Vanessa E. 

on BBB

2 years ago

The are purely salesmen; i felt pressured into signing a personal training contract, as they showed off the fact that they are exercise physiologist. But the 1st time I trained, it was not even the trainer I was supposed to be with and the workout I did I could have thought of myself. Then the same trainer was never available. One day I went to the gym and did some suggested workouts on a white board in the gym, I couldn't find some workouts on the app; when I asked the manager of the PT **** about where some were, he said "... read more

frank l 

on BBB

2 years ago

I signed up to be a member of la fitness in August of 2021. At that time I did not get charged for the annual membership fee. Now 2 months later, I was charged for the membership fee annually. When I talked the the service membership manager, they explained that all the agreements that I signed in the beginning, one of it was the agreement that I will have to pay annually. I am disappointed the fact that if they just tell me in the beginning the fact that there will be a charge for being a member annually. Then I do not feel... read more

Michael J 

on BBB

2 years ago

Predatory billing practices, difficult to cancel membership unless you physically walk into a location or print / mail in forms. Everything is digital except for membership cancellation, this is bad business and more people should be complaining about this. 

Maggali L 

on BBB

3 years ago

This company loves to scam people! Its disgusting and I dont understand how they havent been shut down. 

Marquise J 

on BBB

3 years ago

This club has an opening problem. This Club has a service problem. During the summer months and recently as of today October 6th 2021, the fitness club has opened late. Their stated opening time is 5:00am.On too many occasions they are NOT open at 5:00am. Additionally, they almost always seem to be out of hand soap, which is extremely unfortunate since we are in a Covid-19 pandemic. My membership was paid in full for one year in December 2020. I feel cheated. 

Abraham L 

on BBB

3 years ago

I remember when I paid for my membership, the lead trainer told me the $19.99 a month option was a better deal than the $9.99/month, but he specifically asked me not to tell anyone. That was the first sign of the shady nature of the company. After I purchased a membership, I was advised to get set up with a personal trainer. I felt pressured/intimidated by the lead fitness trainer to sign up, almost as if it were a requirement rather than a suggestion. He also did not explain the trainer policy well at all; I was under the i... read more