LA Fitness

Anna O. 

on BBB

2 years ago

They are persuaded to try the service of a personal trainer, but they are tricked into signing a contract for a year that cannot be canceled. 

Kough K 

on BBB

2 years ago

If I could give less than one star for the manager at LA fitness in ********************* , I would. Called to ask for support around the lack of maintenance and health hazards and children in the pool area. Her response , we dont have any control of that area. Wow! You dont control the pool in your gym? She proceeded to be rude and tell me I needed to come in face to face if I had an issue. How about taking responsibility for your club and learning how to make amends rather than starting a fight . Such a bad representation ... read more

jane p 

on BBB

2 years ago

For more than 6 months the same machines have been broken and nothing has been to do address this. Every time I want to use the treadmill or stair master i have to mentally prepare myself to not get upset since majority of the machines do not work and i know i will get frustrated. There are about 15 stair master machines and only 4 of them work i have counted. Been like this for over 6 months. same story for the treadmills. I dont even bother speaking to the employees because i know it is not them and most likely the distric... read more

Victoria M 

on BBB

2 years ago

This business is garbage and is A SCAM. I was scammed into buying a membership and a personal training subscription over the summer. The trainer pressured me to get the personal training membership even though she didnt tell me that I couldnt cancel. I even repeatedly said to them that I couldnt afford it. Last month I moved to a different state where Im over 50 miles from an LA fitness. I followed the proper cancellation protocol by mailing both cancellation request. In addition, I emailed them 3 weeks ago letting them know... read more

Pam R 

on BBB

2 years ago

I was asking out of the training contract that i also found out i was never given the info to opt out after first 45 days. Never trainers available including manager never caing for appt and always taking money every month Never could get i touch with manager covid keeps me away . Callef customer service in calif. Never called back after explained problem greedy values 

Elizabeth B 

on BBB

2 years ago

From the day I started at this gym I have had the WORST customer experience. I tried to cancel my PT training 2 days after I signed up and was LIED to by the front desk that I could not. I then asked for a manager and was told he would call and FOR DAYS I kept calling back and not only was the manager not available but was told he would call back and he did not. I finally got a manager who said they would cancel it and guess what? I got CHARGED FOR A SECOND MONTH! Finally they got it canceled but I was concerned with what wa... read more

MommyTrying2StayFit 

on BBB

2 years ago

I've been a LA Fitness member for over 5 years. This year was my first time adding a Personal Trainer program to my fitness goals. There was a specific trainer that I wanted to train with and I have expressed this to the person commissioned to sign me up on the program. This person explained to me that I was free to choose from any of the Personal Trainer (PT) at all facilities. So after I have expressed the name of the PT I wanted, I was given verbal confirmation that it was no problem because I can be trained from any avai... read more

Nahsiha R 

on BBB

2 years ago

The place is not bad however the environment is toxic. I go the the LA fitness in *************** and heard one of the managers whose name is ******************************* talk to multiple employees is a very disrespectful way that made me very angry. This manager should get fired! 

Logan F 

on BBB

2 years ago

They are a complete and utter scam. I am still being billed 13 months into a 12 MONTH personal training plan that I never even use because the training service was awful. Stay far away from LA Fitness.