LA Fitness

Alejandro P 

on BBB

2 years ago

Average LA Fitness Gym overall. Misleading and cunning practices by the local management team. I experience delayed and misinformation when attempting to cancel both membership and personal training sessions despite completing the contract terms when I moved our of state. Corporate does not provide effective assistance and asks you to personally handle it with the local management team. I highly suggest other members or potential users to beware of such practices. It's taken months trying stop them from charging me. 

Michael G. 

on BBB

2 years ago

I payed my monthly membership with a different card and requested the card to only be used this particular time only. I specifically told the customer service rep to never use this card without my permission and it was charged the next month without my permission! I discovered through a friend that is a GM with the company that they get a commission when they add a new card on my file. I have tried to get the money refunded to that card and they said they cant do it. This should be a crime using someones information without ... read more

Andrea J. 

on BBB

2 years ago

I had to use the rest room only and I stopped to WPB military location. I had to go really bad so I did not sign in being that I had a new phone and number and I couldn't scan due to me having to use the restroom. I explained to the manager at the front "AJ" and a manager named **** and wrote my name down for them to try to find me.**** said said ok I could use the ** and come back up since it was emergency. They held me up for about a good 2 mins which made my urge worst and before I could reach the ** I had a small acciden... read more

William D 

on BBB

2 years ago

I chose to cancel my membership with LA Fitness/Esporta, since I was no longer using the gym. I went online and completed their process, printed and mailed the form they require. A month later, my membership was still not cancelled, and my credit card is still being charged. I called the local gym I was using, and they informed me that I needed to send a certified letter (at my expense) in order to cancel the membership, or I would need to come in and cancel in person.From my viewpoint, this is just bad business on their par... read more

Greg V. 

on BBB

2 years ago

I'm writing to bring attention to the filthy conditions at ESPORTA in ********, ** on ***************. The locker room, toilets, sinks, mirrors, countertops are always in the same condition; never clean. They apparently have a 3rd party cleaning crew but, the cleaning crew does not appear to take cleanliness seriously. The showers are disgusting, mold growth inside the shower stalls and it looks like no one has kept them ** in years. There are no paper towel dispensers to clean up after yourself at the sink; mirrors are alwa... read more

Alan D 

on BBB

2 years ago

I frequented the LA Fitness at the address of ******************************************************** located in the ********** Marketplace. I had printed out my fee three-day trial pass as advertised on LA Fitness's website. I wanted to get a feel of how their location was. Once I arrived after driving for 30 plus minutes I was told by the on-duty manager that they were no longer accepting the three-day free trial passes due to some negative incidents months ago at other LA Fitness locations. I then had to pay for one day ... read more

Gail G 

on BBB

2 years ago

Absolutely the worst customer service, the worst gym, the worst management, just the worst. Trying to get a refund is a joke. Do yourself a favor and do not join these gyms! 

ideval d. 

on BBB

2 years ago

I had canceled my subscription 2 months ago and they still charging me, if you truly to call them, its been hours on the phone, problem bot solved YET 

Fernando B 

on BBB

2 years ago

refuse to close membership, unable to close membership, keep making excuses to refuse to close memberships, contacted them and refuse to help