LA Fitness

Sam L 

on BBB

2 years ago

I cancelled my membership after a lot of back and forth with multiple club staff members two weeks before my billing date. LA Fitness still charged my card. They make it nearly impossible to cancel and then blame oh so and so was supposed to cancel it to avoid having to process your cancellation. 

Tony D 

on BBB

2 years ago

I've been a member with LA fitness for years and have attended the ************* location. Recently I had the most terrible experience when giving my close friend a 7 day VIP pass to try out the gym. Keep in mind my friend is from 24 hour and was thinking on transitioning over if all went well. As we arrived and checked in we went over some questions with *************************** (Store Manager). He was very hostile and pushy with his sales pitch... We answered his questions honestly and instead he tried to deny the pass ... read more

Rachel A 

on BBB

2 years ago

I attend the LA Fitness in ***************, *********** ** (******* - fairly new) location. When this gym opened it was extremely nice and new, which is a given. However, over the past few months the staff on this site is definitely not keeping up with the gym. Gym is extremely dirty! There is a bad odor when you walk in some days. Floors are rarely or never swept and mopped. Gym equipment is always dirty and you can tell it has not been truly wiped down unless you do it yourself. Treadmills are probably the worse, you can s... read more

David f 

on BBB

2 years ago

This specific location is a scam sales reps are over pushy and force things on you you don't need. I had a 3 day guest pass ( redeemed online from lafitness website) they lied and said there was a 24 hour activation period ( wasn't mentioned online) and the only way I could workout was to pay a day fee of 20 dollars. What kind of business says free pass but you have to pay upon arrival and we just made that rule up when you arrived. Also on numerous different occasions they'd ask for my guest i.d and said it had to stay upfr... read more

Kelly L 

on BBB

2 years ago

Cancelling your membership is a joke. They say you have to come in to the club in person even though they can see the phone number youre calling from. They also send an email to confirm the cancellation so if someone else really was trying to cancel my account I would get the email and be able to stop it. When I finally did go in they did not even ask for my ID or make me fill out/sign anything!!! Claimed all they needed was my name and phone number and that they could see the picture on my file. After cancelling I told them... read more

michael m 

on BBB

2 years ago

Cancellation process is impossible and they continued to charge my card 2 plus months after written notice, for more than I contracted for, claiming I had to appear in person, even though such a policy is not in any contract I signed. So I finally went in person and requested cancellation confirmation and I was told "trust *****" the manager to cancel. I also asked for a copy of the contact and a refund of money charged after cancellation and written cancellation confirmation, and placed follow up phone calls, but I found th... read more

Ronald S 

on BBB

2 years ago

*********, ** location. Trainers lie about training. They continue to reschedule training sessions. The trash cans are always over filled. The sanitizer dispensers are always empty. Paper towel holders are always empty. Staff members walking around all day harassing/ wifing/ interrupting members about workouts during our workouts. Female staff members are scandaly-clad . Just totally inappropriate staff setting. Employees demographics are unequal, racially and gender. *********************** 

Tracy B 

on BBB

2 years ago

This club is a nightmare to cancel your membership with. First off all they require that you do it in person so that they can talk you out of it or you have to write to them and hope that snail mail arrives. We were members for a few years. I will NEVER join again. 

Carl M 

on BBB

2 years ago

The company cancellation policy is too convoluted and difficult. Moreover, the customer service is not helpful but rather adversarial. I guess the policy is that you have to mail your cancellation request to corporate and the website indicates that it can be faxed. I understand that a given procedure may be in place however, Instead of trying to accommodate my request, they acted as if they were angry with me that I wanted to discontinue a service that I was paying for. The manager insisted that faxing was not an option when... read more