LA Fitness

William D 

on BBB

2 years ago

I chose to cancel my membership with LA Fitness/Esporta, since I was no longer using the gym. I went online and completed their process, printed and mailed the form they require. A month later, my membership was still not cancelled, and my credit card is still being charged. I called the local gym I was using, and they informed me that I needed to send a certified letter (at my expense) in order to cancel the membership, or I would need to come in and cancel in person.From my viewpoint, this is just bad business on their par... read more

Gail G 

on BBB

2 years ago

Absolutely the worst customer service, the worst gym, the worst management, just the worst. Trying to get a refund is a joke. Do yourself a favor and do not join these gyms! 

ideval d. 

on BBB

2 years ago

I had canceled my subscription 2 months ago and they still charging me, if you truly to call them, its been hours on the phone, problem bot solved YET 

Fernando B 

on BBB

2 years ago

refuse to close membership, unable to close membership, keep making excuses to refuse to close memberships, contacted them and refuse to help 

Mabel G 

on BBB

2 years ago

I became a member of LA Fitness ******* located at ****************************************************** After giving birth in May 2021, specifically because of their option to add the **** KLUB membership & have child care available at ALL of their locations. This location in particular being so close to my ********* daily routes as well as the location they have in ******************* ************************************************** which happens to be in the same shopping plaza as my other childs school, who I drop off... read more

Gissell w 

on BBB

2 years ago

Today Tues ,Aug 9 2021 at 5:30pm we went to the gym since the last time was in May of this year and I didn't have my gym card or I didn't download it to my phone because I didn't have time, but when I entered the gym there was a group of people and nobody went to see what I scanned my membership but it was old one i scan and I kept walking in the middle of the gym this Men who works yelled at Us with my husband he was my Guess as my Membership and told us in a bad way to come back to hem and that I am not a member, we told h... read more

Joe R 

on BBB

2 years ago

Beware LA Fitness's scammy membership practices. I signed up with a promotional offer advertising "first month free" expecting to try it out for a month before I have to pay...but they want you to pay for 2 months up front, one of which is the "free" month. When you want to cancel, that's when you get the extra month "free" -- after you've already decided you don't want a membership anymore. So the offer amounts to nothing. Sound like a scam?Oh, and when you do decide to call it quits, there is no way to cancel online. You c... read more

Kayla A 

on BBB

2 years ago

I regret signing up with LA Fitness. They make it unnecessarily hard to cancel your agreement!! I signed up for a month to month membership. They make you jump through so many hoops just to cancel. I logged onto my LA Fitness portal and went to the cancellation tab. It says to print a PDF form and to mail to the address provided on the form. NOWHERE on the Cancellation tab does it mention needing to be sent via certified mail. NOWHERE on the Cancellation Form provided by LA Fitness does it mention needed to be sent via certi... read more

marie p 

on BBB

2 years ago

Terrible business. Like most others, I got roped in to the personal training scam. The first few training sessions were decent but then the trainer wouldn't arrive for the scheduled time and one of the other employees would have to cover them. The sessions weren't even as advertised at all and honestly pretty basic and useless. Now I don't even want to go to the gym normally anymore. I lost the motivation for it after this whole dilemma. I wish it wasn't so hard to get out of the stupid contract and I also wish I could get r... read more