LA Fitness

Eric N 

on BBB

a year ago

People are a bunch of thiefs they charge me for service that was never giving to me and now they do not want to credit my account the manager for the LA Fitness from Hunters Creek his name is ****** very unethical and a thief. He knows that I did not get those services and he charge me a fee of $700 dollars. I confronted the guy for taking the money and not crediting the money back. All he did was laugh, but I told him remember the Karma law. He laugh when I told him that. He knows that he stole from me. But I will file a co... read more

Inder S 

on BBB

a year ago

This is one of the worst predatory business in the area. I went for a membership freeze because the employee suggested it is better than cancellation. It was a temporary freeze but I called well before the freeze end date TWICE to ask them on the freeze status. Both of the times this business confirmed that I am still on the freeze and the freeze is indefinite since I am asking for it. I was explicitly told there will be no charges whatsoever going forward even at the end of the freeze. I trusted this business which was the ... read more

Khoubeib B 

on BBB

a year ago

So far so good. The one annoying part is that I have to ask 1 month ahead of time to put a hold on my subscription and pay money to secure it. This is not always evident. 

Christopher D 

on BBB

a year ago

LA Fitness delays the cancelation and takes the month in advance payment you made at the start of your membership. How this company can maintain an A rating from BBB amazes me. I had to cancel my credit card so that LA Fitness could not keep charging me. This type of practice needs to be addressed. 

Ash P 

on BBB

a year ago

First of all, Good luck if your cancellation request happens within 30 days of request. Average time for the cancellation process for LA Fitness membership is 3-4 months. You will be charged additional 3-4 months of membership fees by the time you submit the cancellation. This has not happened one time, its happened on a number of occasions with my other family members. This is due to cancellation done at their corporate office in ******, **. At site level no one takes pride or responsibility to get a job done. At LA fitness... read more

David K 

on BBB

a year ago

LA FITNESS/ ESPORTA STAY AWAY FROM THIS PLACE!!!I am leaving one star only because it will not let me leave a review without something selected. My son, who just graduated high school last year, decided to do his 1st real adult purchase by getting a membership here in October of 2022. They talked him into getting a personal trainer.$33.06 for a monthly membership and $462 per month for a personal trainer.He tried cancelling the membership but they told him that he still has to pay for the rest of the year. It is now April an... read more

Carrie M 

on BBB

a year ago

I have been going to his fitness center ***************************************************************** . When it was LA Fitness. Since they chanced names, it was okay from the start. But lately no one checks all the equipment like they should to make sure that they work including the fans on the trendmill. The mantanince for the equipments come on tuesdays I guess. Now **** is the manager their and keeps telling me that they will be fixed however, they can make sure that their are signs on them and tell the customers not ... read more

Amitesh K 

on BBB

a year ago

I took a regular gym membership at this place on Feb 1 as they mentioned month to month and after a month trainer named **** approached me to try the Personal training I was hesitant and said I won't be coming and I don't need it and he was like just try it for a month if you don't want to do it we can cancel it as PT Is not a contract and all he said was text me any time you want to cancel he will cancel it and he also offered a 100$ off for the first month too and I mistakenly signed on that day on march 25. So on 21 April... read more

CURT R 

on BBB

a year ago

LA FITNESS CONTINUES TO BILL CUSTOMERS FRAUDULENTLY. I HAD A CONTRACT DURING COVID, WHICH I HONORED BUT COULD NOT USE DURING THE TRAINING SESSIONS. THEY SAID THEY WOULD ACRUE. SEVERAL TIMES I ASKED THEM, AND THE MANAGERS I SPOKE WITH AGREED TO STOP BILLING FOR TRAINING SESSIONS UNTIL I HAD USED UP THE ACCRUED ONES. I HAVE NEARLY $5000.00 DOLLARS IN TRAINING CREDITS TO USE. REPEATED ATTEMPTS AT SOLVING THIS LEAD TO ZERO ACTION OTHER THAN FOR THEM TO CONTINUE TO BILL. FINALLY, I HAVE STOPPED THE CREDIT CARD, WITH NO CONTACT FR... read more