LA Fitness

CARLOS A. 

on BBB

4 years ago

LA Fitness business practices are completely deceptive! at least at this location in Boca Raton. When you sign up for membership they are quick to go over the terms but then once you get charged for a different amount and annual fee they prefer to let you cancel your membership than retaining you as a customer, and your money its gone. And this is not even about the amount, the amount is irrelevant in my case, it's the way they have it set up so you can't make a dispute on your bank account because it has to be resolved thro... read more

Sean S 

on BBB

4 years ago

Atrocious customer service. I needed to cancel membership due to lack of safety during this covid period. I explained to them that I understand they are doing what they can for cleaning but it is the other members that will not abide by rules. Since I am older and my wife is immuno-comprimised I explained that we could not risk it. Mary - the ops manager - kept interrupting me and telling me over and over about the pause allowed for membership. I explained to her multiple times that three months was not sufficient and that I... read more

Roz A 

on BBB

4 years ago

I went to cancel my gym membership in February. The worker said he would and never filed it. I noticed it wasn’t canceled in April so I called the facility and they said the only thing they could do at the moment was freeze it because I couldn’t come in during the pandemic. Now it is July and they are still charging me (keep in mind I have not stepped foot into this gym in almost 5 months) and still being charged. I go in and speak to the same person who said he’d cancel my membership, all he did was give me corporates numbe... read more

Andrew C. 

on BBB

4 years ago

I got into a 12 month training contract with LA Fitness during November of 2019 and at that time I had a job and enough room in my budget to for the contract, but since Covid has taken away my income for the past 5 months I have not been able to afford the monthly $200 charges to my bank account. They have intentionally made it near impossible to cancel this membership and once I jumped through every hoop they had set up they tell me that they can only cancel the monthly payments after the contract is finished. Without a job... read more

DeAna H 

on BBB

4 years ago

I have been trying to cancel my sons membership for months and I have called repeatedly only to be kept on hold for hours. This is no way to run a business. 

Alex K 

on BBB

4 years ago

LA Fitness Bear, DE 06/20/20 between 11 am and 1 pm someone broke into my locked locker and stole $160 in cash. The same day and same time another lock was broken and some cash stolen. Both locks were broken with some tools, heavy duty tools as locks were pretty strong. It took some time and it was loud, because one lock was literally crashed, but no one heard anything. State trooper checked cameras, made a report, he also told it was not the first time (now I know it was not the last time too, it happens EVERY WEEK at the s... read more

Gustavo R 

on BBB

4 years ago

Hello! I arrived at LA Fitnes in Clearwater where I was attended by Joseph P**** and we told him that we are foreigners, that we wanted to work out for two months, as we will be returning to our country. That was two weeks before they closed Gym because of Covid. He charged: registration fee, 2 months in advance and he warned at the time that we would not need to pay the annual fee, as we would freeze (we would only use two months). There were undue charges on the card. To resolve it, we had to go to the Gulf to Bay unit sev... read more

Karsen R. 

on BBB

4 years ago

Been a member since 2014. Ive heard the horror stories of billing issues and cancellation policy’s and even looking up reviews and bbb complaints it’s a very clear trend of pretty shady business tactics. I’ll spare my prior Negative experiences But this time I’m truly aggravated. So I’m on a “final attempt” to bill me for a gym that just reopened from Covid in la county which is still spiking higher than before the shutdown. I’ve emailed the contact email provided twice and called and got some less than friendly employee who... read more

Private 

on BBB

4 years ago

This gym is consistently filthy. Here are a few ongoing issues that have not been resolved in months: 1) General cleanliness - it is not unusual to see blood on the floor in the bathrooms, hand sanitizer. machines are consistently empty or functioning, gym floors are always dirty, machines are never wiped down (not by employees OR patrons) never paper towels, broken handles on the locker doors making it impossible to secure your belongings (yes, I've had clothes stolen from the locker room there - so beware) 2) Billing pract... read more