LA Custom Blinds

Jennifer B 

on BBB

2 months ago

The living room blind got stuck last week, I thought it was just because the fabric looked a bit misaligned but it turned out to be something else. I couldnt find many companies that do repairs, so I was lucky to find LA Custom Blinds. The technician explained that the issue was a damaged roller, he had to take the whole blind down and did a full maintenance check while he was at it. In less than an hour, it was working again, no more noise and it moves smoothly. 

Brian L 

on BBB

5 months ago

I have never filed a BBB complaint ever. Unfortunately, I am having to do one to help get my deposit back as it has been a 5 months and 6th visit agony dealing with LAcustomblind. First, they brought an indoor blind for an outdoor one, completely different bracket therefore major safety issue. This was discovered by ***** ***** as installation was aborted since the blinds size was too big. After so many visit with inability to get it right and leaving our house exposed to the sun for almost 5 months since they took down our ... read more

San N 

on BBB

a year ago

We ordered seven indoor window blinds and three large outdoor blinds.The salesman came and showed us the pictures of the blinds and the material. We chose the indoor blind style and the colors. He also showed us pictures of three outdoor blind styles, material colors, and pictures of a blind completely installed with a stabilized cable. These cables are for keeping the blinds in place preventing the wind from slamming them against the wall.The installation people came and installed the indoor blinds. They had no experience i... read more

Andrea C 

on BBB

a year ago

Less than 1 star - I placed an order of blinds in November 2023 and they require you to pay full before the install takes place. When they installed the blinds several window blinds were too short. They ordered replacements which were put in March, 4 months later. This order arrived with a different type of blinds for 4 areas. They again said they would reorder the correct type and fitting blinds. **** was non-responsive, *********************** the owner was non-responsive. I have not yet received a replacement to correct t... read more

maria r 

on BBB

a year ago

On 04/12/2024 we had LA custom blinds come out to our home to measure the windows and give us a quote. We agreed on $5,000 however no contract was ever signed and no authorization was made to take payment from my credit card. There were many miscommunications from their sales associate. First he said they had accidently ordered the wrong color for all 11 of my blinds and he wanted to come by and show them to us and see if we agreed on that color that we never picked. He came by showed the blind and said he would come by in a... read more

Orlando O 

on BBB

a year ago

No Stars given, never showed up on installation date or made contact. Then the next day I called and was given the run around with a installation date a week WTH ???????. Extremely Frustrating Disappointing and a waste of my Time. 

Audrey L 

on BBB

a year ago

Short version: 2+ years & still not satisfied! SO many attempts & promises for LACB to correct various esthetic & operating problems; however, excuse after excuse & always deferred to as "a manufacturer's" problem."Over $5,000 and nothing but frustration! Poor product! Feel we're not only *********** the product we expected -- as advertised and promised -- but at this point monetary reimbursement may be an additional remedy. 

Anatoly S 

on BBB

2 years ago

The worst company: People are not trustworthy. We ordered our blinds on Sept 6, were told two weeks **** Today is Nov 1st, nothing is done. We are feeling that this is an elderly abuse. We have been calling them almost every day and they ask for more to fix the problems. We paid $600.00 in advance. Please don't even think to use this company.