Oscar M. on Yellow Pages
4 years ago
09/28/2017, 14:20 PM
Stay away from this place. Look, we are all looking for honest people to pass and smog our cars and I can tell you this place is not one of them. They are more interested in the money aspect of the job than on their customers. I took an older model toyota pickup and it did not pass the first time because the timing was off, so Mr. La Cross said, "take it to your mechanic and get the timing fix." He stated there was no charge for this. I went and did the timing and got it tuned up to his demands and I brought it back. Originally he said the price for these older models were $58. When the truck passed this time he told me that i needed to pay $83 because he had done the check previously and it did not pass the first time. It is my understanding that he offers a free re-test when a vehicle does not pass, i don't know why he believes he can make an extra 25 because it passed the second time. Not to mentioned he had previously stated that there was no charge for the previous check. Not a man of word!
Also note the type of atmosphere this place has: this is an Armenian/Euro joint. I was standing by my truck to see the outcome and results of the truck because I was yearning for it to pass and Mr. La Cross told me in a sneering manner to go and sit down at the waiting room. I said to myself, ok it is understandable that they are trying to do their job and they want to be unimpeded by customers. This was the case until another Armenian dude rolls through and is chilling right along them near the cars that they are working on and smoking a cigarette. I thought we were not allowed in the working area Mr La Cross? And better yet, i thought we were not supposed to be smoking by car batteries? Businesses grow with good customer relationships. Instead you are trying to charge an arm and a leg and losing customers in the process. Keep it up and you will keep motivating customers to give you bad reviews, losing more money in the process than what you can charge. It is called KARMA.