Kustom US

Gabriel Aguilar 

on Google

3 weeks ago

We have been waiting since January 16th to unboard with a Joshua and sent out many emails and phone calls, being told by aadt named Danielle to do so but now it is July and nothing has came back. Terrible business especially with communication. 

Angel Plays 

on Google

a month ago

I cannot recommend Kustom US based on my experience. The reconstruction of my home took 11 months to complete, and the process involved long delays, poor communication, and repeated quality issues that required constant follow-up. Several items had to be corrected or revisited, and I often had to point out problems myself instead of seeing them addressed proactively. There were also extended periods when little or no work was being done, which significantly prolonged the restoration process. Although the work was eventually ... read more

Bradley Carlson 

on Google

7 months ago

KUSTOM US took care of water damage to my house while I was working overseas. Cheryl O'Toole (Program Coordinator) and John Floyd (Project Manager) did an excellent job of communicating the damage, repair plan, and the repair status. My insurance company, USAA, recommenced KUSTOM US. I am glad USAA recommended KUSTOM US. 

Lisa Masse 

on Google

9 months ago

We had them repair our floors last year after sewage leaked into our home. They promised several things would happen and none of it did. Now it had been a year and the floor is falling apart. They came out on September 19 and stated they would be back in touch to let us know what could be done in 48 hours. Today it is September 29th and we have heard nothing! We even reached out to our insurance company and still nothing. Their work is shoddy at best. Molding is cut wrong, transition strips were improperly installed and the ... read more

Robyn Spurr-Ospina 

on Google

a year ago

I recently had Cindy and her crew out, to install a vapor barrier and insulation in my crawl space, and remit and cleaning of the inside. I was beyond pleased at the level of determination these guys went through to find, not only one major leak, but TWO! When they located the first leak, I had a plumber come out to repair the job. Apparently it was a bigger job than he could handle. A few days later, they discovered another leak and I called a second plumber out, who also could not find it, or fix it. These guys were persis... read more