This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Krystal
- Restaurants
- Tuscaloosa, AL
About this business
Location details
3710 McFarland Blvd E, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just opened my chicken biscuit and this is what they gave me smh such a trash location
Business response:
Hey Ebonie, this is definitely not what we like to hear. We want to make sure our delicious menu options are meeting our high standards of quality to satisfy your cravings. We'd like to hear more about your experience and hope you can contact us through this form [https://krystal.com/Contact-us/]. Thank you.
Refused to sell me crave n save cause I wanted it plain. When I ordered just the hotdog kids meal for my kid she must have served me me a hotdog out of the trash cause this thing looks old as $&@!. Also none of the employees were wearing gloves or masks. They must have bad management there cause the place looked dirty. Health department needs to shut them down.
Service was very poor today was very disappointed
Business response:
This is definitely not what we want to hear, Tony. We value our guests and want to make sure we're providing you with the best experience possible. We're always improving and hope you'll visit us again for a better Krystal experience.
RecommendedFriendly staff and accommodating manager
Business response:
Hey Fabrion, thank you for the review! It's always a pleasure to serve you your delicious meal with a smile. We hope to see you soon for a better experience.
junk yard fries, krystals
Business response:
We're thrilled you enjoyed your meals, Donald! We're all about serving you great food. Thanks for letting us know how we're doing. We hope to see you soon.
very very slow service. sat in drive thru 45 min and still waiting.
Business response:
Hi Carla, we're sorry about the wait. We want to make sure we are serving you your delicious meal as quickly as possible. We are always improving and look forward to providing you with an even better experience.
3 different times I've ordered cheese krystals that didn't have any cheese on them.
3 different times I've ordered cheese krystals that didn't have any cheese on them.
Business response:
Hey Chris, this is definitely not what we like to hear. We want to make sure we are serving you exactly what you ordered to satisfy your cravings. We are always improving and hope you’ll visit us again for a better experience.
Got my food went back to work with it and opened the bag and it had a bite taken out of the corn dog. Had to drive all the way back and all I was told was “oh we gave you the wrong food” no apology, no refund. 10/10 DO NOT recommend this place.
Business response:
This is concerning to hear, Meagan. We are forwarding this to the appropriate team right away to investigate. Please reach out to us either by phone at 1-800-4KRYSTAL (1-800-457- 9782) or through this link: https://krystal.com/Contact-us/. Thank you.
Frequently asked questions about Krystal
How is Krystal rated?
Krystal has a 3.2 star rating with 2,054 reviews.
When is Krystal open?
Krystal is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com