Krystal's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Krystal

3.1

About this business

Krystal is an American fast food restaurant chain headquartered in Atlanta, Georgia that has been serving up southern favorites since 1932. It is known for its small, square hamburgers with fresh-steamed buns, hot-off-the-grill. Other Krystal favorites include chili cheese pups, chiks, corn dogs and breakfast with fresh-cracked eggs, sausage and grits. 

Location details

1210 Gluckstadt Rd, Madison, MS, 39110, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.1900 reviews
Select a rating
Robbin Middleton's profile image
Robbin Middleton 
5 years ago

ordered eggs over light, when I got to the office they were over cooked so bad it was like rubber had to throw it out 

Business response:

Hey Robbin, this is definitely not what we like to hear. We want to make sure our delicious meals are meeting our high standards of quality. We'd like to hear more about your experience and hope you can contact us through this form [https://krystal.com/Contact-us/]. Thank you. 

Ginger Williams's profile image
Ginger Williams 
5 years ago

My husband had just made the comment that “your can never mess up a Krystal”...Well try Sonic because this Krystal was the worse I’ve ever stopped at. French Fries cooked sometime around midnight, dried out buns, pickles on maybe a third of the order, mustard almost invisible, and no Roadie cups in the house. Oh and we were asked if we wanted the large cups empty. I see no possible way to have screwed up the whole meal but they did it! With so many other places opening up around them I don’t see a lot of repeat business goin... read more

Cathrine Marie's profile image
Cathrine Marie 
5 years ago

Sat in drive thru for 10 minutes before someone took our order 

Frank Thorpe's profile image
Frank Thorpe 
6 years ago

No all you can eat at this branch tonight because they didn't have a cash drawer to ring anything up in the dining room. What the Heck??? 

Amanda Bowman Murphy's profile image
Amanda Bowman Murphy 
6 years ago

Some of the most awful customer service you could ever imagine. Went through the drive through window and my husband politely asked for one second so we could get our order together and the very RUDE lady in the window replied with whatever. Then when we get to the window she doesn’t say two words to us, not thank you, kiss my butt... nothing. All she does is grunt as she thrusts my husband’s debit card in his face. I was shocked that someone like this is allowed to work in the customer service industry! How does this indivi... read more

John McManus's profile image
John McManus 
6 years ago

Fast!!! 

Tony DeLuke's profile image
Tony DeLuke 
7 years ago

Slow 

Kristen Ables Stevens's profile image
Kristen Ables Stevens 
7 years ago

Got the chicken sandwiches from here about 2 weeks ago. Got home to eat, and they were completely raw. I’m ruined on Krystal now. 

Justin Holifield's profile image
Justin Holifield 
7 years ago

Horrible service. Rude employees. Waited at the window over 10 minutes for our food and finally asked for a refund. 

Frequently asked questions about Krystal

How is Krystal rated?

Krystal has a 3.1 star rating with 900 reviews. 

When is Krystal open?

Krystal is closed now. It will open on Monday at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com