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Krup's Kitchen & Bath
- Appliances
- New York, NY
About this business
Location details
11 W 18th St, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful customer service! Awful customer service. I felt like I had to hound them in order to get anything delivered. EVERYTHING I ordered from them came late (from a few days late to a few MONTHS late.) Every time something was late it was a whole cycle of lies, false guarantees of a "first thing tomorrow delivery", refusing to ever put Mitchell (the owner and the person who originally took the order from me) on the phone to deal with me directly. At my first store visit Mitchell was helpful with a lot of information about di... read more
Flumoxed in CT Terrible, terrible experience. Not sure why I was treated so poorly, as nothing about my initial contact indicated I'd have so much trouble. Six weeks after placing my custom order, I learned the order was never placed and we'd have to start again. Six weeks later I'm made to feel like a "pest" for calling to see where things stand. Lies, misinformation, refusal to return a phone call--I just didn't get it. Think twice before doing business with Krup's--these guys are not honest. I ended up taking my business ... read more
GREAT FIND Just did a kitchen renovation, Which is not easy. Krup's was great. There knowledge and prices could not be beat. It was truly one stop shopping, Appliances, plumbing fixtures, And to my surprise they got me a Samsung tv at a price lower then Best buy.
Completely Satisfied with Krups I renovated a multifamily home with 2 complete kitchens and about $12,000 worth of appliances I got from Krups. Wayne was extraordinarily knowledgeable and helped select the best appliances for each unit (one unit was low end, the other high end). For example, he knew that an Elkay sink which the manufacturer itself claimed wouldn't fit in a 24" cabinet, would indeed fit, and knew that a KitchenAid fridge, which the manufacturer listed as being 28" deep, was in fact 30" deep. He was even able ... read more
SMALL TOWN FEELING IN THE BIG CITY I just finished a purchase with Krup's and the whole experience was just a pleasure. I came in looking to replace my stove, they were very helpful in helping me make a decision. They took me thru the choices, and were very patient without pressure to buy.
Pleasure to do business with! Just got finished remodeling my kitchen with Krup's. Had a great experience. Great follow up from the sales staff. They answered all my questions and gave great advise. I would recommend them to everyone.
amazing they have been in business this long LOUSY customer service, they keep giving conflicting information, Wayne is completely useless and misinformed on every issue we had. It's like pulling teeth from them when you get to speak with someone. On hold for 20 minutes only to be thrown in voice mail with no call backs. Prices are average, and staff are well below average.
Not great Had a poor experience when ordering a very expensive stove - similar to the other reviewer here the delivery company had no interest in ensuring I got what I needed when I needed it, the store essentially washed their hands of it once they got my money. I also find they are very interested in food, they just answered the phone to me with a mouthful. But they have some cool appliances you can't see elsewhere in the city...
Fantastic We've just remodeled our fourth kitchen and used Krups for the second time. Wayne has been just great spending time with us, brainstorming all our options etc. Our new Capital range had an issue and he immediately hooked us up with service. Our new hood was damanged in shipment and he got us a replacement immediately and had the delivery people take the damaged one back. I can't recommend them enough.
Frequently asked questions about Krup's Kitchen & Bath
How is Krup's Kitchen & Bath rated?
Krup's Kitchen & Bath has a 2.9 star rating with 39 reviews.
When is Krup's Kitchen & Bath open?
Krup's Kitchen & Bath is closed now. It will open at 9:00 a.m.
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