Kroger Floral

Virgo Lee 

on BBB

3 years ago

There store on 43rd and McDowell in Phoenix,AZ have very rude employees there manager name daphne is soooooo rude she works night shift and I've been a loyal customer for 17 yrs she needs to be FIRED!!!!! 

Tina K 

on BBB

3 years ago

They have charged me twice for my groceries this is not the only time they have done this. What my receipt says and charges that I received are different. Instead of 136.00 charge they have charged me 140.56 & 144.42 they do not manage their web site so the have no intention on correcting anything. Will not order from them again 

Walter S 

on BBB

3 years ago

I made an appointment for a Flu vaccine at ******* online. There were many times available during the day for Flu vaccinations. I received an email confirming my appointment. I showed up for my appointment at the appropriate time, and was informed by the pharmacist that they do not make appointments for Flu vaccines, it is walk in only, and that they were out of the flu vaccine at that time.I showed the pharmacist the email confirming my Flu shot. I asked him to report to his supervisor that there was an unhappy customer. He... read more

Janet L 

on BBB

3 years ago

Did a pick up order today over half my items they said were out of stock, walked in had all of it , i sent $30 worth of substitute items back in store with Johnathansaid it would be taken off finale **** it wasnt still nothing , very disappointed in kroger 

Marcia W 

on BBB

3 years ago

Terrible on-line ordering experience. I placed an order on November 30 and received an e-mail the next day, Dec. 1, saying that my order was shipped. Five days later I checked the tracking number and **** says that a label was created and they were waiting for the package. 2 weeks later, the package still hasn't been sent to **** for shipping. I called customer service, which seems not be in the **, and was told that the order is still in process. Can't believe it. Totally disappointed with the way Kroger handles their on-li... read more

Susie R 

on BBB

3 years ago

Kroger in Houston ** ***** ** ****has an employee there by the name of Brenda. Brenda profiles black folk accuses them of stealing and is very rude and loud. If you’ve had a problem with Brenda let’s start a petition for her to be removed from Krogers?!?! Also the store manager and assistant need to be fired too. 

Ernie D 

on BBB

3 years ago

I've shopped at my local Kroger store since I was little enough to get pushed around in the front of the cart. I've even worked there a few times in between jobs. I would give Kroger four or five stars, except, thanks to stinnkin' ***************** and **** ***********, the shelves in the store are about half empty. I wouldn't mind that so much if Kroger wasn't taking the mainstream news crooks and coward's approach to not say anything bad about *****************. I don't think you're going to get to ride this one out as a n... read more

Janice H 

on BBB

3 years ago

Was promised a delivery fee refund. I haven't received. It was promised in 7 to 10 days it's not been sent. Plus they changed the payment to a higher total than originally shown. 

Dan D 

on BBB

3 years ago

I placed an order for delivery today (November 30). I have been a customer my entire life 60+ years).Lately I have had nothing but problems with the orders. Kroger's weekly add is no longer weekly. The offers now expire at different times. I saw an offer for an 18 count carton of eggs for 97 with a digital coupon. I clipped the coupon and placed the order. When I received the order I was charged $1.69 per carton. After calling the 800 number I was told that the offer expired November 28. Sadly when I went back to the website... read more