Kroger Floral

John W 

on BBB

3 years ago

What this Kroger does, (and probably all Krogers), is posting sale price next to regular price.But when you checkout, the price ticket will show the regular price. After shopping at ****, ( 5 stars), I will buy only what **** doesn't have, which isn't much.Since I don't get overcharged enough to get the manager to approve the sales price, ( big headache to do), I just let it go. Most customers (dumb people), buy so much that they don't even notice the wrong charge (it's not much). This last ticket was the worst. Bought two K... read more

Brenda H 

on BBB

3 years ago

Whatever you do,do not use self checkout. I repeat do not use self checkout. I was checking out today, thought my card was accepted,turns out, one of the checkers came outside and told me to come back in pay for my purchases. They need to do something about the self checkout. Now I'm going to have to check with my bank to see if they charged me twice. These self checkouts are taking jobs away from people that need them.absolutley rediculous 

Kristin W 

on BBB

4 years ago

My brother tried to cash his stimulus check at the courtesy booth. He was told by two different Kroger locations that they don't have enough money to cash checks. They advertise that they cash checks but in reality, they do not seem to cash more than a few hundred dollars? I asked them if they cash payroll checks. She said yes, "only if we have enough money." They cash checks. They should keep enough money to do what they advertise. Just another sign of Kroger's uncaring attitude. 

John Q 

on BBB

4 years ago

It’s Saturday morning! Hire more people to staff the Check out lines. Two is not enough in sylvania 

Fred C 

on BBB

4 years ago

I ordered 4 bottles of salad dressing via Kroger website to be shipped to my home. 2 of the 4 bottles broken in shipment. I asked for the broken bottles to be replaced and shipped without charge and the agent said, "our system does not provide a way to do this". So they refunded only the cost of the broken product. I submitted a complaint regarding the above and I was given a $10 credit on my 'loyalty card', however this coupon cannot be used with online orders. I was directed to go into a Krogers and I advised where I live ... read more

Roseanna Q 

on BBB

4 years ago

Sales start on Wednesdays Went shopping early.. senior Sales not stocked. Complained to cashier. Replied.... not enough workers 

Roger W 

on BBB

4 years ago

Not worth the hassle!!! Kroger has **** checkout lanes and never more than 2 open no matter how long the lines. To save time, I use Instacart to deliver (no other choice). A couple months ago they delivered to a neighbor and it took me an hour on the phone with both Kroger and Instacart with incompetent non english speaking call center types who had no solution. I took it upon myself to walk out to the street and look into my neighbor's front porches and finally found my groceries. All frozen goods were melted. I informed Kr... read more

Jason J 

on BBB

4 years ago

If you are a white male you will be judged, called a "red neck", harassed and abused by the daytime management at this store. 

leigh l 

on BBB

4 years ago

Kroger in Speedway ******* the worst. Parking lot is super ****. Staff are rude and very unhelpful. Ordered cat food for curbside pickup. Substituted dog food. I do not have a dog. Tried to return it more than once. Customer service was closed or line had ten people in it. Awful service.