Kroger Floral

Glori C 

on BBB

3 years ago

Order supposed to be ready at 3:00. It is more than half an hour late and still not ready. If you have unlimited time and like to wait, this is the place for you. If you have better things to do with your time, shop elsewhere. 

Don M 

on BBB

3 years ago

I went in to the Smiths ( Kroger ) store ************************************************** to buy some beef that was on sale and to get some Diet Peach Tea that was on sale, but out of stock at a different location. I needed to use the bathroom. I asked the only full service clerk at the register to excuse me from his discussion he was having with the lady at his register to tell me where the bathroom was. They both ignored me. I interrupted them again and I asked for the bathroom both ignored *** asked a 3rd time and he to... read more

Alma H. 

on BBB

3 years ago

At the Smiths in North West *********, they closed their doors to me at 10:58 pm. While the security guard let me in, because they do not close until 11 pm, I was immediately notified by a red haired woman that they were closed and I needed to leave. Yet, they serviced a white woman who entered the store about 1 minute before me. I was later told by the security guard that they closed at 10:55 pm. Really? What sort of operation is this??? They advertise closing at 11 pm but in reality they judge who to let into the store bas... read more

Bob B 

on BBB

3 years ago

Terrible customer service, Confirmed an order, then Kroger canceled it due to lack of personnel. ***************** had me on hold for twenty minutes to get a manager but "forgot" to get the manager. Then the "bad connection" phone ploy, when I finally got to speak to the manager. I will never use them as a grocery store again They don't even rate one star. Amazed they are still in business,. If this is their operating procedure. Do yourself a favor and avoid the frustration and lost time dealing with this corporation. As muc... read more

April C 

on BBB

3 years ago

I was in store 491 on ***** in ******* **. on 5/9/2022, the assistant store manager Andre *** was extremely rude and threatening to me. I had an issue at the meat counter and he came to help the lady with pricing with some meat. Several of the meat items did not have a price. I had waited about 15 minutes when he came. I told him I had been waiting a long time to get the meat. He was rude and said he was there to get a price and for me to get out of his meat ******* I had stepped around just to speak to him). I asked for his... read more

Linda P 

on BBB

3 years ago

I got two apple gift cards for 500.00 each got home to use them and could not use them and they told me I had to call apple, and *****told me that they had nothing to do with getting me my money back I had to go to the store the said that I can't get the money from them that I had to get it from apple I would like to get my money back but ever time I go to them they tell me the same thing 

Rosa S 

on BBB

3 years ago

I purchased a $100 gift card to help a friend get some online groceries while her husband is going through cancer. She attempted to use it and after spending long time on the phone was advised that the gift card is for in-store purchases only. Why was I allowed to get a gift card if there are no stores in *******? I contacted Kroger and a supervisor stated I cannot get my money back. Why is that if this is my money? Kroger gift card purchase is deceptive as there is no disclaimer when purchasing it. I just want my money back... read more

Roberta C 

on BBB

3 years ago

Bad bad business and customer service ethics. Allow fraud and theft and no accountability. Lost a 40 year shopper today and no amount of anything will ever change my mind. I will be reviewing, helping, and ****** reviewing daily 

Margie B 

on BBB

3 years ago

Kroger recently frauded me out of $800 worth of fuel points. Immediately after my purchase I tried to redeem my points. We were advised by the acting manager in the store, that there was an issue with the system and the points werent going through. In order to resolve, we were directed to call the fuel rewards CS. ******* was the supervisor I spoke with after the rep who answered argued with me about my alternate ID on the account. She argued with me continuously about the fuel rewards and advised it was an issue she deals w... read more