Kroger

Pamela L 

on BBB

2 years ago

Kroger is a rip off! I placed an online order but was notified of a few things out of stock. They offered substitutions but didnt honor the same price for the things substituted. I called and they said they wouldnt do anything about the overcharged items. Horrible customer service!!!! 

William G. 

on BBB

2 years ago

My experience isn't horrible, other than everything I want is out-of-stock, or low stock. I can't figure out why ****** has everything but Kroger has nothing. I'm afraid I'm going to have to go back to Instacart at ****** since rarely are they out of anything. 

Chris B 

on BBB

2 years ago

Kroger is practicing improper banking. For delivery orders they are putting two holds on your card and then letting one drop off (after 3-5 days). I called in and was originally told this should not be happing an is an error only to be later told that no this is correct. So if you spend 300 dollars you should expect to have over 600 held for 3-5 days. They will not fix this and calm that they cant see holds for 32 hours even though they could see my first hold less than 24 hours later. Unfortunately that bank can only step i... read more

Carol T. 

on BBB

2 years ago

King Soopers used to be my favorite store, sadly that is not how I now feel. I have a problem with my digital clipped coupons applying to my order. I've made several phone calls to Kroger customer service the past few months, the last one insured me the problem was resolved. This was not case. My last curbside pickup I showed pictures of my clipped digital coupons plus the paper ad to received credit for the slipped coupons plus the items on sale. I've purchased items in the store and had the same problem. I then have to go ... read more

Marsha P 

on BBB

2 years ago

Regarding "Boost" program.I enrolled for $99 July 29, 2022. Today, August 15, 2022, I learned from the delivery driver that they do not accept paper coupons.I called my local store, and they didn't know if they accepted them or not. I called the Kroger phone number and was put on hold for 20 minutes and never was put through to anyone.I did live chat and was told that since I've place orders and it's been over a month, that I cannot get a refund. When I asked if the coupon policy is in the information about the Boost program... read more

Adriana C 

on BBB

2 years ago

Kroger is scamming customers on price tags says one price at the cashier is much more when rigs up I contact the corporate office they can care less about it, reported to the manager he told me that the above office gives what to do and he apologized and give my refund for over charge but is still continue happening they never fix it, they do in purpose!!! This never happens in other stores like *****foods and ***. This is going on for 3 years as I know, can anyone out there do something on our behalf go to store ****** ** A... read more

Charlotte S. 

on BBB

2 years ago

Frys (Kroeger) Grocery store is denying sale prices if a customer does not have the app on their phone. This is discrimination due to some people not having a phone, not able to download the app, etc. Certain sale items can only be purchased with a "click" instead of a paper coupon. They denied me a sale because I only had the paper coupon and they required a "click" on my phone. *******is doing the same thing but so far they override it for me but threatened not the next time. 

Seelah P 

on BBB

2 years ago

I purchased an item that was on sale at Fred Meyers in **********, **. I used the digital app as required by them for the sale. On August 9th at 7:30 pm I purchased the cherries for $1.99 lb on sale and was evidently charged full price of $4.99 lb. While driving home I pulled over and checked my receipt. Returning to the **************** area I was given $7.85 back as a refund on my credit card.My complaint is that the **************** person was well aware of the ongoing over-charges in the fruit area especially. She told m... read more

Ruby D 

on BBB

2 years ago

Got hamburger patties with pick up on 8/7/2022. Been in fridge since, opened it this morning and its all brown. No sell by date on pkg. will not be using pick up anymore!