Kroger

Elliott F 

on BBB

a year ago

I found the Kroger department that handles complaints to be the worst service I have ever had to deal with. After I contested a charge I spent over 10 hours to gain their permission for me to be able to get them to accept any credit card and my order was hung up for 5 days. Depending on who I talked to they gave me contradictory information and because of their strong foreign accents none of the 7 or 8 representatives were possible to understand without having them constantly repeat themselves. They insisted that my credit c... read more

Monique M 

on BBB

a year ago

I am filing this complaint because I was walking with heavy groceries and a guy claiming to be aa manager there chased me in his silver/grayish truck chased me. I never felt more harassed in my life. I should *** him for emotional trauma. It was very traumatizing, and they will not have my business, please watch out for your children's safety (DO NOT TAKE YOUR KIDS HERE). I would leave zero stars if I could. But I felt I needed to warn you all for your safety. 

Rita G 

on BBB

a year ago

Why can't you buy 1 to get the discount? You can at ******. That's why they have the reputation they have. Someone needs to see this. 

Barbara K 

on BBB

a year ago

Your digital coupons are garbage the store in Ripley West Virginia has the rudest people with no customer service skills especially The manager and one particular kid who touches his hair and then touches the customers food . That is disgusting. . 

Jamie B 

on BBB

a year ago

I had gone and had about 400$ worth of groceries the store had one line open with a cashier that was extremely long. Everyone else including me and my 409$ worth of groceries had to use self checkout. Which wasn't an easy process considering after every 5 items it says help is on the way for no reason and then it takes 10 minutes to find someone to come help. It's ridiculous hire more cashier's.i won't be coming back I'll keep going to **** ****and ******where they have actual people working there 

Loanna K 

on BBB

a year ago

Be careful and look @ your receipt after you paid. Many times, idk if they did it on purpose or what but they charged double for only 1 item you buy. And another thing is about the coupon that you use, make sure they scan it throughly. 

Elaine R 

on BBB

a year ago

I signed up for the boost membership and started having problems and when i called customer service a day after they told me that they have some computer problems with the sales. I asked to to cancel my account and they told me that i would get a refunded 5 to 10 business days but after the 10 business days passed they keep telling me another 3 to 10 business days again. Thank God for Heb supermarket because Kroger is a terrible place. 

Andrew P 

on BBB

a year ago

We bought Kroger Brand Honey Crunchy Peanut Spread at King Soopers - ********- ******* CO. While my wife was eating out of a brand new jar she bit down on a hard object. She removed it from her mouth and thought it was a stick or a stem. She felt her tooth and had a chipped filling. We went immediately to the dentist. She also had a cracked tooth. Upon detailed pictures of the object it was determined to be an ANIMAL BONE! We contacted Kroger to report the issue more concerned about the product being contaminated than lookin... read more

Deborah B 

on BBB

a year ago

I had order chicken from Kroger for a Birthday party. I always have order chicken there and it was always good. Well I was not told they had changed the breading on the chicken and is was really bad. The breading was falling off the chicken as it did not stay and also the chicken was dry and bad tasting I was told I could not get my money back as the chicken was a flop for my party and I had to throw it away. I spent over 70 dollars for crappy food. I should have been told when I ordered the chicken there was a change with t... read more