Kroger

Sharon J. C 

on BBB

a year ago

On 11/16/23 I was over charged for 3 kroger butter which was suppose to be $2.99 and they charged me $4.29 each. ******* coffee,was suppose to cost $5.99 and I was charged $9.99, the cashier didn't give me time to tell her I wanted to do a price match, Her name was Denise, I don't do well with a computer , so if they would have given me time I would have ask for a price match. I don't under stand gamjng points rewards plus my receipt plus said congratulations! you earned 1000 gaming rewards points! Could you explain it to me... read more

Phil J 

on BBB

a year ago

They have a monopoly on local groceries in Northern Ky. and they use deceptive pricing gimmicks when shopping at the store. They will put a big yellow sale sign for a product in the isles but when you get to checkout it is a higher price and the clerk cannot find the sales price that was advertised. I you take the extra 15 to 20 minutes it takes to get it sorted out they will simply say sorry for the confusion. However, they know most people will not take the time to straighten out the issue, if they catch it at all.This PRI... read more

Mathew A 

on BBB

a year ago

I ordered food on 10/14/2023 and was charged but because the food wasnt delivered till 10/15/2023 they charged me full price and removed my coupons because they switched over coupons and I was charged an additional $46.00 this is hard when I live off snap currently sue to being laid off. 

Mark M 

on BBB

a year ago

I went to **** Market to get gas. I have a brand new truck, and it has never gave me any problems, I saw a vapor coming out of the gas tank as I was pumping my diesel fuel, and then stopped pumping. When I went to start my truck it wouldnt start, I had to completely stop it, and then try to restart it again. It finally started and then while driving down the street was bogging out and didnt have any power. I went to **** Market the store to get some food and upon starting it again. I did the same thing. I called the fuel sta... read more

June S 

on BBB

a year ago

This crappy site put the wrong item in my basket I didn't catch until I paid for called did chat and still couldn't get it canceled and there reps are just clueless now I have to wait till it arrives why do they have a cancel button and reps when nothing works caution don't order online from them you'll be sorry 

Charles F 

on BBB

a year ago

Worst checkout I've ever experienced -- and at 80 years of age, that's a lot of checkouts. Long lines both at register and at self-checkout. I live within one mile of Smith's and **********-- and I go to Smith's. Two cashiers at checkout. One was very new I imagine because she couldn't find the right prices on the circular for someone else. She tried. Woman next to her tried. Finally a man came and tried and finally got it right, evidently. 20 minutes at checkout at Smith's at Wyoming and Academy in Albuquerque. I know you d... read more

Schequita T 

on BBB

a year ago

I drove to this store twice in one day (not to mention I stay in Georgia) to get a grocery pickup. Lord knows the groceries was needed in my home. Upon entering the store location after stating on the app I was on my way no one cared to mention what was about to happen. I travel with a 6 year old and 6 month old to be told at pickup that they are behind and can I travel again to the store… Kroger has no understanding iLife we are already buying inflated groceries and to be told to come back. Did you ever think that some of u... read more

Rebecca L 

on BBB

a year ago

Ernesto the cowderly want a be manager.....I ordered a birthday cake that was the most horrible thing I had ever seen. It looked like a pile of poop. I asked for a manager and some want a be named Ernesto showed up. He could have cared less. I told him the problem is they have no staff. They are so cheap. There are hardly have any checkers, no staff and there was no decorator at 2:00 on a Saturday to fix the problem. When this cowderly little man did not like my tone he grabbed my basket and told me I could not have my groce... read more

Bobbie R 

on BBB

a year ago

Although Kroger has good qualities I am always disappointed in their marketing tactics. Make sure you read the fine print! Example: Turkeys on sale for 99 cents a lb. but priced $1.89 lb. Small print has stipulation on size.I hate having to read small print when I am buying groceries. Its so frustrating to be manipulated when all you want is to purchase your groceries and go home.