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Kozy Services
- Heating & Air Conditioning/HVAC
- Dallas, TX
About this business
Kozy Services is a heating and air conditioning company located in Dallas, TX. We also provide insulation, ventilation, air ducts, indoor air quality, and energy efficiency solutions.
Location details
11431 Plano Rd, Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company deserves a half-star only because they showed up. My A/C problems started in May. I contacted American Home Shield and they sent out Kozy Services. After their initial visit, Kozy returned to my house four times within one month, yet the cooling issue continued. During one visit, two techs argued over whether the TXV valve needed replacing, but ultimately they decided against it. Instead, they "fixed" it by tapping it and assured me that it was "just sticking." During the fifth visit, they removed my condensing ... read more
My experience was horrible from the rude dispatcher debbie. To the horrible technician julio. Tracked mud through my house, didnt fix the problem. I had to call another company the next day.. on top of that they give me a "follow up call" on the service I recieved. I informed them I wasnt pleased with it and that dispatcher startedbeing rude as well. Wouldnt recommend this sorry excuse for a company to anyone
Do not use. They are very unfriendly and unprofessional. They will charge a service fee to come out to diagnose the issue. While doing that, they will try to up sell you on everything and after turning them down they will be unprofessional while writing up the estimate. Once you agree to do the estimate, they will tell you it will take a few days to get the parts. Then you will get a call from Jennifer who will tell you that you have to get all these additional parts or they won't do the job. So, save your service fee and us... read more
Do not use. They are very unfriendly and unprofessional. They will charge a service fee to come out to diagnose the issue. While doing that, they will try to up sell you on everything and after turning them down they will be unprofessional while writing up the estimate. Once you agree to do the estimate, they will tell you it will take a few days to get the parts. Then you will get a call from Jennifer who will tell you that you have to get all these additional parts or they won't do the job. So, save your service fee and us... read more
My experience with this company was good so far during past 3-4 technician visits. Yesterday, their technician wasted my time by skipping appointment twice on the same day and when he showed up he was behaving weird. My observation was that he was not in correct state to work and I was not comfortable him working in my house. He did not listen to the problems I was telling him. He said the system is working fine without even checking if the air was coming out of vent - i climbed on the table and showed that there was no air.... read more
Kozy Services - Not a reliable company – Kozy Services is not a reliable company to do business with. Their field staff is instructed to assess (in terms of percentages) how "dirty" air-conditioning units are (the management team could not explain to us how they actually calculate this), then they recommend part replacements without a thorough check and diagnosis of the system. The verbal explanation of the problem (provided by their technician) was completely different to the final report submitted for repairs. These action... read more
Amazing service!! The man the came to my house was professional and extremely knowledgeable about my air conditioning system. I had another company out right before Kozy and the difference was like night and day. The other company tried to charge me an outrageous amount for what turns out to be work I did not need. Anytime I had a question or concern the office staff was friendly and helpful and willing to patiently answer anything I had to ask them. Thank you Kozy services for a excellent job done at my home. I would recomm... read more
Kozy services is the worst excuse for a professional company. Worthless, rude, unreliable. Refuse to help people on over the phone. Have no respect for customers or their time. Absolutely appalling. Never ever ever would I recommend this company.
Great Job on the Insulation – My wife and I are always looking for ways to save money and we discovered how getting attic insulation would help to reduce our electric bill. We looked around for attic insulation installers in our area and found Kozy Services. This company had great ratings with the BBB so we had them come out and do the estimate and it was a good price for the work they'd have to do. Their techs were really nice guys and they not only did a great job but they cleaned up really well after they were done with t... read more
Frequently asked questions about Kozy Services
How is Kozy Services rated?
Kozy Services has a 3.8 star rating with 49 reviews.
When is Kozy Services open?
Kozy Services is closed now. It will open tomorrow at 9:00 a.m.
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