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Koontz Hardware - Los Angeles, CA
- Hardware Stores
- Los Angeles, CA
About this business
Your local True Value Hardware store offers the tools, products, and expert advice for all of your project needs. Find the right products to help you complete your weekend projects.
Location details
8914 Santa Monica Blvd, Los Angeles, CA, 90069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Helpful and Friendly Neighborhood Hardware Store! – Koontz employees are always helpful and friendly. I've gone there several times for just about everything I need to fix things around the house. I went there last week and they were about to close but they didn't rush me and showed me many options for what I was looking for. They never push products that you don't need and one time they suggested another hardware store because they didn't have what I needed. Whether you just need a copy to a key or a bigger item, they are t... read more
Poor Customer Service – Very disappointed in the customer service here. Am a regular customer, preferring to buy local than over the Internet, and had to return a defective item. They would only let me do so if I paid half a restocking charge. I pointed out that an online company like Amazon would have immediately provided a refund or other satisfactory remedy. They were rude, and apparently Rule One of Good Customer Service: 'The Customer Is Always Right,' has not reached this small part of the globe. Afraid Koontz is going... read more
Large hardware store, great selection, helpful staff – Koontz Hardware is my friendly neighborhood hardware store. West Hollywood has probably one of the best hardware stores anywhere. This place reminds me of my old hometown hardware store with items stacked from floor to ceiling (a high ceiling). They'll make keys here. They sell paint. I bought a BBQ grill here. I've bought parts. They sell kitchen blenders and bedroom clocks. It's hard to think of what you can't get here (lumber perhaps?). Skip the giant warehouse store ... read more
Koontz is near and so dear. – If every hardware store in the world were as attentive to and mindful of customers, stocked this much variety, and priced their merchandise so reasonably, there would be fewer angry and broke people walking the planet. I've always loved Koontz, but after being recently traumatized by Home Depot, I appreciate Koontz all the more. Every department at Koontz has its own specialist, and they're experts, not random people assigned to a random department. They know the merchandise inside out, and if y... read more
Can't live without Koontz hardware - seriously! – Every time I've moved, it's been the usual disaster..and who's there to pick up the pieces? Yep, you got it, Koontz hardware. Is there anything Koontz doesn't have? From designer-quality pots and pans, to the most obscure electrical micronic parts, Koontz has it. They also have a referral list for handymen who will come to your house and do all those weird things you don't feel like doing - like hanging mirrors and paintings, small electrical jobs, paint, etc. etc. etc. The s... read more
Best Hardware Store In LA – I just had to write a review to buffer the negative review posted above. Koontz is the best hardware store in town. There is no problem with customer service there. I would venture to say that you reep what you sew there. They are privately owned, so they don't have to bend over, but they are extremely helpful, and knowledgeable. You'll find thinngs there for every need, and many that you don't know you need. Even if you are a professional handyman, I bet there is something there you never even he... read more
Everything you'd expect from a neighborhood True Value hardware store and much, much more. – In Short The modest exterior of this West Hollywood institution belies the bounty of merchandise inside. Every inch of shelf and wall space is packed with gadgets and gizmos to help make your domicile a home. A bevy of staffers stash themselves around the corners and, like good English butlers, seem to appear just as queries form in your thoughts. It may not compare with warehouse chains in terms of acreage or volume pricing, but for... read more
Great selection in a small space, top quality small appliances and amazing treasures – This store is a treasure mine right in the heart of West Hollywood. When we lost a screw while taking apart my Herman Miller Aeron chair they had just the right size allan hex metric screw at 6:00 at night. They have so many graeat things you didn't know you needed and so many fabulous gift ideas as well as top quality small applicances and a great selection of hardware. And they have a parking lot-which is a big deal in that part of town.
In a nutshell, RUDE-RUDE-RUDE – Dont try and check or Question your reciept here. The have Zero tolerance for customers. Zero tolerance for questions, and Zero customer service THEY ARE RUDE-RUDE-RUDE. AND if you make the mistake of asking for the manager-don't bother- he definitley has a screw loose- no pun intended. If you dont mind being treated like Dirt- Paying twice the price as anywhere else,and regretting not going to a store around the corner, this misery trap is for you.
Frequently asked questions about Koontz Hardware
How is Koontz Hardware rated?
Koontz Hardware has a 4.6 star rating with 346 reviews.
When is Koontz Hardware open?
Koontz Hardware is closed now. It will open on Sunday at 10:00 a.m.
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