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Koons Tysons Chevy Buick GMC
- Car Dealers
- Vienna, VA
About this business
The Koons Tysons Chevy Buick GMC dealership is committed to providing our neighborhood friends in Northern Virginia - including Reston, McLean, and Arlington - as well as drivers in Washington, DC, with the professional, reliable car sales suport they need. With our convenient location at Tysons Corner in Vienna, VA, we are the easiest, most reliable way to buy a new or used Chevy, Buick, or GMC car or truck. And, with Koons Concierge included in every purchase, you can buy your new car or truck 100% online, eSign your paper... read more
Location details
2000 Chain Bridge Rd, Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
We test drove some cars and found one I liked. But as we went in, we stated that we wanted a break down before we signed anything. They talked to us like we were stupid, left us alone for 30 minutes several times (totaled to over an hour and a half), lied about payments, and the finance guy literally laughed in my face when we said we didn’t want GAP. They were awful. Then they called us as we left to “sweeten” the deal and I stated that I felt we were disrespected the whole time so I rather spend my money somewhere else. He... read more
I will never go back or recommend this shady location. KOONS Rockville has a good rep so I expected Tyson’s to hold the same standard but they don’t. On 8/29/20 I came in to purchase a 14 Mercedes with a cash down payment and a check from my credit union to fund the entire deal. I was told by the finance department that I had to fill out a credit application ONLY to verify my identity and there would be no hard inquiries hitting my credit report. Unknowingly I agreed under the false information given to me and thinking that ... read more
Business response:
Gina - I would like to apologize for the issues you've run into after your purchase. We want the best for our customers and it sounds like we let you down here. I will speak with my team to find out what we can do to make things right for you. In the meantime, would you please reach out to me directly? Thank you, Michaela Puckett - Customer Relations Manager - michaela.puckett@koons.com - 703-356-0400 x17646
This is the absolute worst service center I have ever experienced! They tried to charge me in excess for services on my car when they weren’t even done. I marked a pink, yellow, green and blue paint maker on a tire to make sure my tires were rotated. NOPE! And then acted like I hadn’t been there and asked another worker if I needed a tire rotation. He explained to me for 10 minutes why each tired should be in each place because of tread and how it needed to be changed. He didn’t realize he screwed up and threw his team under... read more
Business response:
Bree - I'd like to apologize for what sounds like an extremely frustrating experience. This isn't at all what we expect for our guests and I think it would be best if we discussed this situation together. I understand that you're upset, but would you please give me a call at your earliest convenience? I'd like to see what I can do to help here. Thank you, Dave Barrie - Service Director - 703-448-7123
RecommendedThe service department was nice and friendly and they took my car in right a way.
Business response:
It's our pleasure to assist you, Dawn! Thank you for coming to Koons Tysons Chevy Buick GMC for your auto service needs.
I have purchased from Koons in the past and was very pleased with my experience today buying another new car. No hassles. Also had my truck serviced while purchasing the new car. Truck maintenance done in less than an hour. Very pleased.
Business response:
Hi Ed - We appreciate your loyalty to Koons Tysons Chevy Buick GMC! It means a lot to hear that you have had such great experiences working with us. Congratulations on the new car and we hope to continue to earn your business!
This has been the worst car buying experience I have ever experienced! I wouldn’t recommend this location to my worst enemy! My car was involved in a total loss accident so as I shopped and looked for vehicles on CarGurus this location came up for the vehicle I was looking for which was a used Traverse. I went and got the vehicle June 24,2020. Now keep in mind KOONS offers a 7 day exchange policy no questions asked. So after driving the vehicle for a few days I noticed a hesitation when accelerating or when you attempt to pa... read more
Business response:
Jess - I understand that you're frustrated and I would like to apologize that we haven't gotten back to you about this sooner. I need to speak with my team to learn the details of this situation, but someone will be in touch shortly. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646
Just took advantage of the pick up and drop off service, from my house. It was seamless, and I really appreciated not having to bring my vehicle in. Thank you!
Good Service by professionals at a fair and honest cost
Bait and switch through TrueCar/USAA. Will not honor the price that THEY themselves advertise through these services. Not anywhere close either. Talking about 4k difference from their advertised price on TrueCar. Deceptive and shady, I will warn everyone in the market that I can to steer clear. If you are this deceptive right off the bat, I can’t imagine how the rest of the dealership is ran.
Frequently asked questions about Koons Tysons Chevy Buick GMC
How is Koons Tysons Chevy Buick GMC rated?
Koons Tysons Chevy Buick GMC has a 4.2 star rating with 3,608 reviews.
When is Koons Tysons Chevy Buick GMC open?
Koons Tysons Chevy Buick GMC is closed now. It will open at 9:00 a.m.
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