Koons Ford Of Baltimore

Charlie S. 

on Birdeye

a year ago

Buyer beware. I have bought a vehicle at Koons late May. I drove 4 hours with my son. I purchase a car drove 4 hours back home and less than 2 months later a check engine light comes on. I took it too a Ford Lincoln Dealership and the mechanic tells me I need a new engine. Due to a coolant problem. I called the Koons dealership spoke with a guy there (Mark) and he tells me to take it somewhere else to get another opinion because they are not liable, well someone have dropped the ball and all roads point to Koons. Folks re... read more

Tamera P. 

on Birdeye

3 years ago

Worst experience I've ever had buying a vehicle. I would recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove out 2 hours to look at it. When we got there we were told the truck had been sold at auction 2 months prior yet it was still being advertised on their website. We decided to buy a different truck and not only was the process excruciatingly long (5 hours), but just about every department messed something up with the purchase.... read more

Nathan B. 

on Birdeye

3 years ago

I sold my car to Koons Ford of Baltimore. I believe I got a fair price and the whole process went very smoothly. I worked with Will who was very efficient and friendly.