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Kona Grill
- American
- El Paso, TX
About this business
Location details
8889 Gateway Blvd W #1740, #1740, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
With all of the social distancing, the restaurant was maybe half full, that being said the guy that took our drink order said he wasn’t our waiter, that he was just helping, then pointed out our waiter. We never saw the other guy and he did end up being our waiter. After taking our order, he finally came back after 20 mins and asked if my fiancé would like a refill, which had been empty for a while. It was over 30 mins to get our food, both of orders had wrong items and his steak was cooked one end well, the other end med ra... read more
Business response:
Hi Shelley. Thank you for your feedback, though we are sorry to hear our service did not exceed expectations as we strive to do. We would like the chance to hear about and fix your visit with us. Please email us at kansascity@konagrill.com so that we may best remedy this. Our sincerest apologies again and we hope to hear from you soon!
RecommendedI love the food at this place. Kind service and respectful staff members.
Business response:
Hi Claud: Thanks so much for the positive review on Facebook. We especially appreciate your comment about the kind and respectful staff members. It is so important that great service go along with great food to make the restaurant experience complete. Please come back and visit us again soon. Sincerely, Shawn, Manager, Kona Grill Plano
RecommendedWow! Kona Grill is still awesome. The outside dining room is terrific for these times and very comfortable for diners. The host staff and server staff were wonderful and on top of safe dining practices. It's a great time to visit or re-visit Kona Grill again!
people eat salmon know this is bad salmon rolls...i got food poisoning throw up at the restaurant and on my way home and the manager said they have daily fresh fish delivery..that’s a lie! do not recommend yak!!
RecommendedGood service, good food!!
Business response:
Hi Diane Neiman. Thank you for the great review! Hope to see you again soon!
RecommendedLove the happy hour food menu!
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Recommendedgood service, friendly, hits the spot
Business response:
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day.
RecommendedHad a wonderful time great sushi and great service!!!
Recommendedgreat food, great service
Business response:
Thank you for these wonderful words!! We hope to see you soon!
Frequently asked questions about Kona Grill
How is Kona Grill rated?
Kona Grill has a 4.5 star rating with 6,014 reviews.
When is Kona Grill open?
Kona Grill is open now. It will close at 6:00 p.m.
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