junkaptisjunk on Yellow Pages
8 years ago
07/11/2012, 09:29 AM
I will begin my posting with this note: I, too, was a bit wary of the negative online reviews for Klos Realty when I was considering renting one of their properties. However, I decided to give them the benefit of doubt and concluded that surely not all of the bad reviews could have been accurate.
Boy, was I wrong. I know now that any positive online reviews for this company have been made up by their own staff - they are that horrible.
I should have known that I had made a bad decision when not even a month into our lease with Klos, we provided them with a laundry list of things that needed improvement or repair. To start, Klos refused to do anything about the dirt yard that came with our unit. We had to pay out of our pocket to put grass in. Immediately upon move-in, the screens in the doors had come loose and were gaping open, a shelf in the fridge was being propped up by a nail, the bathtub drain was building up a clog, a bolt at the bottom of the toilet was missing causing it to wobble, the window screens in the apartment had holes and were rusty – and not all of the windows could be opened. This would not have been such a big deal if the apartment had come with a/c or central air; it does NOT, contrary to what their website states for this rental. Klos only ended up fixing the fridge shelve and the clogged bathtub drain, by the way…they would have nothing to do with the windows and claimed that screens for the screen doors were “too expensive”. Klos took it upon themselves to replace the linoleum in the kitchen, but their team ended up warping and ripping a corner that is currently under the fridge. Attempts to notify Klos of this went unanswered. As time went on, things in the apartment kept needing repair or adjustment. The shower surround had to be caulked a few times, but the caulk kept pulling up and allowing water in. Mold accumulates in the bathroom due to lack of a fan. There is a window in the bathroom, but no screen, and besides…the window had practically rusted shut since it is right in the shower. Klos advised that we would need to be sure to clean and maintain this window in order to make sure it could be opened to prevent the mold from growing on the bathroom walls. During the winter, condensation would accumulate on all of the very old, un-insulated windows in the apartment. Puddles of water would collect on the window sill and would literally drip down the walls. We spent an entire winter keeping everything away from the windows. When Tim came to inspect this, he noted that he wouldn’t be doing anything about it. We also had a mouse problem. Klos had a rodent expert give us a call, but attempts to connect with him went unanswered. It seemed that Klos had changed their mind on this which became apparent when they dumped mouse traps and mouse bait at our front porch.
During the entire year that I lived at this particular apartment, Klos replaced exactly three items: the faucet in the bathroom, the ceiling fan in one of the bedrooms, and the linoleum on the kitchen floor.
With Klos, you get what you pay for, and even then, what they charge per month is just insane considering the quality of their buildings. I can’t help but laugh at how much they have raised the rent on this unit, and I certainly feel for the next person who rents this place.
Regardless, for those of you who care about your home and who like things to be maintained and updated, PLEASE take my advice and do not rent from this company. They take the cheapest avenues they can to make their buildings look presentable, while they are literally falling apart underneath. Klos Realty only cares about money and could care less about their tenants. Over time, I can guarantee you will experience exactly what I and so many others have.