Kiwi Carpet Cleaning

ftwgymguy 

on Citysearch

16 years ago

Awful Service!!! – In a nutshell. I used Kiwi's Services to get my large area rug cleaned. Well they picked it up as scheduled and a month in a half later I got it back after several phone calls and an email later. So I have it back and it doesn't look very clean and the chemicals they use were so strong that it made our eyes water for days once it was unrolled. Of course they still took all the money for the service no discount or anything for taking so long on returning my rug. 2.5 weeks later I get a phone call asking me ... read more

mbhclds 

on Citysearch

16 years ago

Stay away!!!!!!!!!!!!!!!!! – Having cleaned carpets professionally, I am ashamed of myself for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of "cleaner" with a squirt bottle on the carpet and then use a buffering pad called a bonnet that spins in circles to "extract" the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained pre... read more

andrehylton 

on Citysearch

17 years ago

Kiwi Carpet Is an absolute nightmare - avoid!!! – I used them for water extraction services (I had a flood in my basement). After doing the work, not impressed. Their contractor used all of my equipment to do the work (my circular saw, hammer, wheelbarrow, etc.) without my permission and damaged my items. For over three months Kiwi refused to send me an invoice, then sent me one that was incorrect and inconsistent with my estimate. They offered a 20% discount, then claimed that the discount only applied to a small portion of... read more

melanyadler 

on Citysearch

18 years ago

Don't eat the Kiwi! – This is just a brief. Evidently I can only write 2,000 characters. Their "technician" leaves with bedside tables thrown on the beds, on top the very meticulously placed lamps and other bedside table valuables. Let's go to folding four, fairly expensive oriental rugs into what looked like napkins and throwing them onto the back of an open pickup truck on top of who knows what else. My other furniture is now strewn all over my living room on maple floors. The skid pads in little piles. I looked up just in... read more

scude 

on Citysearch

18 years ago

Very Poor customer service – Customer Service at Kiwi is very poor. My recent cleaning was not done well, and extra services were added at a significant additional fee. I have spent the last month trying to resolve this with them, but you cannot reach the customer service department directly without leaving a message for them to call back, and it takes days and repeated calls. The prolicy seems to be passing "the buck" There is always someone else to contact. My carpet was never cleaned porperly. I have not been able to get ... read more

lynnhou 

on Citysearch

18 years ago

Wow! – What an amazing cleaning service. I had problems with my pets and the carpet. The guy from Kiwi completely got rid of the smell and stains I had, worked patiently and explained everything he was doing. The warranty makes maintaining them so economical and I plan to call often. Also my carpets were dry in about 45 min, so I can't complain... definitely a great investment in my opinion. 

dgstx 

on Citysearch

18 years ago

They stood me up twice in a row – I had a 5-7 pm appointment to have some area rugs picked up for cleaning. Kiwi had called in the afternoon to confirm the appointment, but they were a no-show anyway. They called me at 7:15 to say "No technicians were available". I rescheduled for the same time the following week, and they stood me up again! I had even called Kiwi at 6 pm to confirm that someone was coming. They told me that there was definitely a technician on the way. I got that same 7:15 pm call "No technicians were avail... read more

Contributor 

on Citysearch

20 years ago

Editorial Review by Citysearch Staff – Offering a one-year cleaning warranty, this 24-hour carpet-cleaning service will help if a flood hits late in the evening.