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Key Hyundai of Milford
- Car Dealers
- Milford, CT
About this business
We are the Dealer for the People. We believe everyone deserves to drive a nicer, newer car. As Connecticut's largest Hyundai group, we provide unmatched selection and service. We are the Hyundai dealer of choice for Milford, West Haven, Bridgeport, Stratford, Orange, New Haven and all the surrounding towns.
Location details
566 Bridgeport Ave, Milford, CT, 06460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
This place is so horrible that I almost sold my car and despise owning a Hyundai. I went there two months ago for service, and it took six hours. The service department is worthless and did not want to return my car when I asked. They failed to provide the estimate for service and lied to me including other customers how long it would take to complete. Also, the service advisor barely touch base on the work requested. I would never recommend using this company, service or even purchasing this line of car if you are not treat... read more
They have my car for 54 days and counting. It needs a motor, its covered by the warranty. No problem right? They won't give me a loaner, and tell me I'm 12th in line... For 54 days, no movement? What kind of cars are they selling here? I can't afford to rent a car and also pay for this car that im not driving. The service department is horribly mismanaged and the phone system is awful, i've been on hold for 30 minutes before and then got hung up on, just asking the status of (another) car. If i could give zero stars i would,... read more
Business response:
****** As we have said in the conversations we have had over the phone, your situation is regrettable and by no means intentional on our part. We balance everything we can, as best we can, with the resources available to us. We will work as quickly as we can to turn your car around once we have the part, and also to turn a loaner around to you as soon as one becomes available. We feel badly about the situation you are in and plan to turn this around just as fast as we can. Key Hyundai of Milford
Over the last 50 years I have owned more than 30 cars and have never experienced such an awful service dept. You are hard pressed to speak to anyone with accurate information.Promised delivery times are a joke.The only person with any credibility is Sandy.I will never do business with them again. It is hard to believe that they still in business. *** *
This was the worst mistake I’ve made in my life. I made a deal with Wael and then got into a car accident where my car got totaled- i was advised to cancel my warranty and he gave me a paper & made me sign something but months later i was told by a sales Manager sandy that the warrantee was never canceled. Now I can’t file for my gap insurance without that and i am freaking out because i am responsible for the remaining balance of my loan. I’ve been trying to contact them since JUNE!! I’ve been nothing but patient. I don’t k... read more
Worst dealership for service ever! I've had my vehicle in for the same dead battery issue several times (over 6 times) in the past 3 years with no resolution. Communication is non existent. You can't speak to a service manager or advisor over the phone ever. It takes 15 tries to get in touch with an actual person over the phone, then you get sent to a voicemail system that the service department claims doesn't work. Alex Z****** the service manager, does nothing but lie and deny responsibility for anything the service depart... read more
Business response:
We will have our Service Department reach out to you today.
Six one-hour round trips to get a recall fixed. This is, by far, the most ill-managed service department I've ever experienced. They actually yelled at me because I traveled to them to find out the status of my car because I couldn't get through to them on the phone. I overheard someone saying to another employee, "Nobody lasts more than two weeks here." Stay far, far away from this dealership if you can. I actually think their business practices should be investigated.
0 out of 10. NOT ONE PERSON HERE CARES about clients. Please PLEASE PLEASE do not spend one red cent at this place. To my regret- I spent $1500 doing service work for a 2015 car less then 2 months ago. Then I came back to drop my car off on 5/16/23 for warranty work that I was told would be done in 3-4 business days. It is now 6/03/23. I spent 7 days calling the dealership everyday trying to speak to a human being about my car.- Never was able to reach anyone. Without access to my husband's vehicle I would not have been able... read more
I bought a vehicle at Key Hyundai of Milford in August 2022 and this car was starting to show engine problems when I got it. I went back to the service department and addressed the issue but I didn’t get an honest diagnostic of the problem. A while after that I went back for the same problem, but the warranty was on the edge of running out so they told me they didn’t have any technicians that could look at my car and they scheduled an appointment 10 days from there. I’m an Uber driver, so I knew that the day of the next appo... read more
Business response:
Perfect! Thank you for bringing your car to us. We'll handle it directly with you.
On May 6th,2023; My 2017 Hyundai Tucson was dropped off at Key Hyundai. Monday May 8th. at around noon I received a call from "Tony" my designated service advisor, saying that they had the car, they were going to register it and check what was the problem with it and that he will call me with any update. On May 10th,2023, I decided to go to the dealership because I have not received a call or any type of notification after calling and leaving numerous messages. Tony my " Service Advisor" takes me to Alex the Parts and Servic... read more
Business response:
Thank you for the comment. We will reach out directly to the customer.
Frequently asked questions about Key Hyundai of Milford
How is Key Hyundai of Milford rated?
Key Hyundai of Milford has a 4.2 star rating with 2,081 reviews.
When is Key Hyundai of Milford open?
Key Hyundai of Milford is open now. It will close at 5:00 p.m.
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