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Kevin Heine, MD
- Gastroenterologist
- Louisville, KY
About this business
Baptist Health Medical Group is a comprehensive, multispecialty network of physicians and advanced practice clinicians. Our providers are committed to providing compassionate, patient-centered care and strive to treat our patients the way we would want to be treated, every time, at every Baptist Health location.
Location details
Second Floor, 3950 Kresge Way, Ste 207<br>Baptist Health, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lacking. Brusque. Condescending.
I have seen him for over 30 years. He is compassionate and listens well with the best bedside manner possible. I never feel rushed in his office. He truly gives you his time and attention.
Business response:
So glad to hear your positive feedback! Thank you for taking the time to leave us this review.
I saw Dr. H for a colonoscopy and EGD. I am also a nurse. I chose to see him out of this group because of his bedside manner and respect he shows to the nurses and his staff. I would recommend him to anyone needing a GI MD.
Dr H. is probably one of the most compassionate MDs I have ever met, and he is excellent, maybe to much so. I arrived for my 11 am appt at 10:45, only to find he was running 6 patients behind. I have complex PTSD, and am currently withdrawing from certain medicines due to new federal insurance guidelines, and could not wait for several hours, so I asked to reschedule. This was 2/7/2019. Next available 4/25/2019. Otherwise go to ER.... Office staff could give better accompdation, not his fault.
I agree the phone system sucks. I seriously needed a doctor's note for medical clearance and the phone system says they open at 8:00. I called between 8:00 and 8:05 and 'still closed'. When I pressed 3 to talk to the message system, she told me they open at 9:00. Very frustrating. The doctors themselves are excellent but their phone system makes me beyond irritated
Dr. Heine is the best Doctor that I have. He is genuinely concerned about my total health and takes the time to assure my medical needs are addressed.
Dr. Heine is friendly but focused on pertinent information. His staff is fine and their new offices are so much nicer. I think I've done 3 colonoscopies with Dr. Heine and have not had a problem. ahortly after the procedure Baptist sends you his report, complete with pictures. Then you go back in tywoi weeks to discuss results with Dr. Heine in person.
Dr Heine cares very much about the health of his patients. He always listens to symptoms and tries to get to the root of the problem. I never feel rushed or as if my concerns are petty or stupid. I have had two colonoscopies under his care and both times I was back to normal immediately. I had no lingering pain or discomfort.
Their phone system basically sucks. You cannot get through to make an appointment and the last time I actually did get through the scheduler hung up on me when I couldn't tell her when the date of my last visit was. Finally had to drive to the office to make an appointment and then sat in the waiting room 45 minutes without even being called back. That would have most likely been another 20 or 3o minutes. Apparently they don't think the patients time is valuable.
Frequently asked questions about Kevin Heine, MD
How is Kevin Heine, MD rated?
Kevin Heine, MD has a 4 star rating with 23 reviews.
When is Kevin Heine, MD open?
Kevin Heine, MD is closed now. It will open tomorrow at 9:00 a.m.
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