Ken Garff Volkswagen

olivia baliguat 

on Google

a week ago

I brought my 2014 Volkswagen Passat here expecting expert service and careful diagnostics. After a recall near the driver side door, the door failed the next day and I had to pay to fix it. Months later my car shut off on the freeway. I asked for a full diagnosis and raised the idea that it was the alternator, but was told it was just the battery. I paid about 400 dollars for a battery swap and no real root cause analysis. The car died again, same story, until a later visit where once again my car dies on the freeway putitng... read more

Devon S 

on Google

2 weeks ago

Took Annabella FIVE days to contact my warantee company when all it should have taken was a phone call or two and a google search. Lacking rudamentary problem solving skills that they dragged their feet on leaving me paying for a rental car for days. Off the bat, she me it would be $150 diagnostic fee and when I got my invoice, it was more than that. My car is a manual and when Annabella pulled it into the service center, I watched her let it roll SEVERAL feet. Enough that I started yelling with concern. It would be a waste ... read more

Erick Flores 

on Google

2 weeks ago

A few things didn’t go smooth with the purchase I did on this dealership , for once the truck had a few issues they were working on when I decided I want it we signed, but there was something I figure was a normal dealership charge “optional “ but I couldn’t decline? I found out it was for a gps (Plad service) for the truck , I just recently noticed the truck has a undisclosed issue with the suspension I’m going to see if I can work out something with the salesman. 

Becton Loveless 

on Google

2 weeks ago

It would just be nice if reaching a live person was easier. 

r l 

on Google

2 weeks ago

I got a vehicle from Ken graffiti, I was helped by Tyler. After everything was done Tyler called back a few days later and gave me the info I asked for that all fluids were flushed and new tires were put on that everything was taken care of, I drove 10,000 miles until it broke down on me, I then called their office and left a message with my number and what the problem is and I haven't received a call back or even an answer in 3 weeks. Careful what you get here you might end up screwed like me!