This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Kelly Nissan
- Business Consulting
- Oak Lawn, IL
About this business
There’s more to our dealership than having a reliably well-stocked inventory comprised of pre-owned and new Nissan models to appease every shopper in the Chicago area. With a hard working finance team, a state-of-the-art service facility staffed with engineers and mechanics, and the necessary parts to improve all vehicles, we are much more than just another Nissan dealership. We are a service facility dedicated to our valued customers, and together, we are consistently working toward the same goal—customer satisf... read more
Location details
4300 W 95th St, Oak Lawn, IL, 60453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thursday, May 8 I entered Kelly Nissan dealership with my father. I was assisted by associate **** my goal was to get a new car, but unfortunately that did not happen after sharing personal information with the associate ****, he begin to use that personal information against me after giving me what my quote would be every two weeks. I then told **** that I could not make that happen. **** begin to state insulting comments regarding my personal life and finances towards me. I began to get upset due to this matter. My father ... read more
Business response:
We tried to sell a car to the customer. We gain nothing from not selling a car. Unfortunately, based on the customers current situation, we were unable to get to a monthly payment she wanted. We did everything we could to get her into a new car within in her budget. It did not work out and we apologize for any misrepresentation from our team. Kelly Nissan believes in taking care of our customers. We in no way meant any disrespect.
After the remodel every service *** had done has been a nightmare. Service desk workers are always overworked and ******* just for me to wait 4hrs on oil change. I paid $200 for dx testing so far I've fixed everything they have told me and i still hear a noise. I filled out their survey and no one has reached out to me.
Business response:
Ms. These, we have recommended work that would fix the roaring noise you are complaining about. Your tires are cupped and need to be replaced. We have tried calling you several times as well. Your work number just rings and rings and your cell voicemail box is full. *********** manager **** can be reached at ******************************* Kelly
I purchased a 2019 certified used Rogue from Kelly in August. In financing, I prepaid for oil changes and routine maintenance. Today, I brought the car in, and several hours after dropping it off, I received a text that I urgently needed new rear brakes, injector service, and throttle body service. I declined to have the work done there. Then, when my son went to pick up the car, he was charged for the oil change. I immediately called, questioned the charge, and spoke with *****. Honestly, she was one of the most condescendi... read more
Horrible Service! I was advised at my last oil change to bring my car in before the end of the year to get my last oil change paid for upfront in my contract. When I went in today, I was told Kelly Nissan would not honor it because I was two hundred miles over. My understanding was ********************************************************************************** to bring back at the end of the year. Today is 12-30-23. This is the second time I've been treated poorly at Kelly Nissan. I have purchased two cars from Kelly Niss... read more
Business response:
I apologize for the inconvenience and misunderstanding of your maintenance contract. Like a warranty, these contracts have expiration dates and also mileage limits. This should have been told to you by the finance manager when you bought the car and the advisor you spoke with on your last visit. Kelly Nissan and our team should have done something the day you brought your vehicle in. I am the manager and would like to make things right. We do value you as a customer and want to treat our loyal customers the right way. I will... read more
Horrible service team. Always rude. I have had my car damaged while it was being serviced. I have to drop off the car to get an oil change or wait 3 weeks for an appointment for "waiting". I've been waiting for management to get back to me.
Business response:
I spoke with the customer and resolved the issue. The customer no longer has a complaint with **********************.
The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM They definitely will financially do you in so dirty.
Business response:
Hello,I would like to learn more about your experience to help better assist you. Can you reach out to me at ************.Thank you,Kelly Nissan
I will say if you have any third party warranties or any Nissan warranties, be sure to have the finance department email you the contract. This dealership will financially **** you if youre unaware. I was told that some expensive service was not covered, and after calling a different Nissan dealership, I was informed that the services were absolutely covered. It amazed me that apparently the proper research was not conducted initially because again, I was informed that the service was not covered.but after speaking with a to... read more
Business response:
Hello, my name is ***** Kelly and I am a manager here at Kelly Nissan. I apologize for the miscommunication. If you don't mind I would like to find out more information about what happened. Can you please call me at your earliest convenience? You can reach me at ************ Thank you,Tyler Kelly
No accountability and no respect for customers. They preach being all under the Nissan name as if to imply all dealers are the same and all are a team. Yet this dealer would not honor another dealers work. Poor attention to details. Charged me for a service they completed and they didn't even complete it correctly, yet wanted me to pay more money for more repairs. No customer service and no intention on retaining customers it seems.
Business response:
************,You received a recommendation to replace the fuel pump from an outside technician that does not work here at Kelly Nissan. We had the part you needed in stock and you requested us to replace the part without our own diagnosis. This is like going to your doctor and telling them to preform a procedure you were recommended from someone else. Your doctor is going to want to run their own tests. They may have another recommendation or a better idea to fix the issue. I apologize if their was any miscommunication about... read more
Absolutely awful experience. Their untrained mechanics misdiagnosised my vehicle. I authorized $1,574 in repairs & picked my vehicle only to find out more repairs were needed.If I had known from the $169 diagnosis I paid for I could have had the most important items repaired.And I feel a strut mount is important. I will never buy another vehicle there nor will I recommend Kelly Nissan to my friends.I didn't even get a courtesy wash.Horrible experience.
Business response:
I have reviewed this complaint and there were 3 original issues that the vehicle came in for. It originally came in for a check engine light, a headlight was not working and a splash guard was loose. As part of our normal procedure we also perform a visual inspection of the vehicle to determine if there is anything else needed at the time of service. The $169 diagnosis charge ******************** refers to is for the diagnosis of her check engine light. That was determined to be a faulty air fuel ratio sensor and the cost of... read more
Frequently asked questions about Kelly Nissan
How is Kelly Nissan rated?
Kelly Nissan has a 4.4 star rating with 2,850 reviews.
When is Kelly Nissan open?
Kelly Nissan is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com