Keith Alexis - State Farm Insurance Agent

Darlene 

on BBB

7 years ago

I was insured by State Farm ( The Good Hands People) for almost 30 years. In March, 2017,my 19 year old son was in an accident. The accident was not a large payout, under 5000. They doubled my insurance for 6 months. This repaid the entire amount of the accident cost. That was bad enough, considering, I had given them THOUSANDS OF DOLLARS over the last 30 years; however, they then decided to cancel him. Granted they wanted to keep my business, they just didn't want him. Since he is a college student, still living at home, it... read more

marianne t. 

on BBB

7 years ago

poor customer service. a month ago received notice in mail, that my road side service. Would be discontinued. Because, I used the service too much (about three times per year). I called and asked, "what is too much". did not receive a clear answer. Just told I used "tow" too much. My insurance rate would not being gong down to reflect discontinued RSS. My car insurance goes up every 6 months. I am told it is to cover non-insured. I feel I am just a number to them. I have had no accidents. any time I call agency for assistant... read more

Jonathan D. 

on BBB

7 years ago

I have made over $40,000 in homeowners premiums over the last 258 payments. I had a pipe burst in my attic which caused water damage on the first and second floor, and now they are saying they won't pay for the plumbing repair. Seriously???? I have had virtually no claims during this period. Can anyone say "Hello N*********:? 

Sharhonda L 

on BBB

7 years ago

This insurance hiked over 100$ in a year when I have no accidents or moving violations I'm being penalized for the rest of the states terrible driving..... Shame on you state farm! 

John H. 

on BBB

7 years ago

The local agency was great, State Farm National worked well with me on two accidents that I was hit from behind, so you say what is my complaint? I went to another top insurance co got a quote for the exact coverage on two vehicles and increased my homeowners ins for $860.00 less, a 30 percent savings. 

Eric M. 

on BBB

7 years ago

Skip the higher prices and go with cheaper insurance company. Paying a high rate does not mean you will be treated any better! You are a payment and number. Nothing more. 20+ years with State Farm, and they are disputing 1.5% ($79.19) for a total loss my van, and this based off their arbitrary 75% cutoff for vehicle repairs! Refused to even discuss letting me use a local body shop with much cheaper rates! Plus they are counting my deductible in the total cost of the repair! Total repair minus my deductible is under the rando... read more

Marshall B 

on BBB

7 years ago

THEY ARE TERRIBLE. I Just switched from P**********. I have never been in an accident and my car skid on the road in a snowstorm, and needed repairs. They told me they couldn't calculate how much my premium would go up. They also said it would take 3-5 business days to get someone to inspect the car. THIS INSURANCE IS ABSOLUTELY WORTHLESS. Terrible company, terrible support, waste of money. 

Krista C. 

on BBB

7 years ago

I would give State Farm 0 stars if I could. A week ago my husband hit a massive pot hole with our 2.5 year old car. We took the car to the dealer to find out both wheel rims on the right side are dented due to the pot hole and the bearings are bent. We have made claims with our city and the state DOT for the pot holes. We called our agent, who informed us that the car would be covered with our comprehensive coverage. Great. We started a claim, told them we wanted to dealer to do the repairs. They sent out an claims adjuster ... read more

Thaddeus N. 

on BBB

7 years ago

I was rear-ended on Jan 25, 2018, by a state farm insured and they pushed my vehicle into another vehicle. Both of these were very low impacts, but my front light was smashed so it was a nondrive. All 3 of us pulled over and the cop issued a ticket to their insured. I had to call in the claim to get things started and just today (Feb 22, 2018) after I had already gotten a rental and paid for my vehicle's storage and tow back to my house, I get a call not only saying that they would be denying the car in front of me, but also... read more