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Keffer Chrysler Dodge Jeep RAM
- Automotive
- Charlotte, NC
About this business
Specialties: We know that buying a car can seem scary. But good news...we're different than any other car dealership! At Keffer CJDR, we want you to make a long-term commitment with us and that means finding you the perfect car. Charlotte's original Five Star award winner for sales and service excellence, Keffer has proudly served the Charlotte market for over 40 years. The Family Store is more than a logo to use, it's a way of life and a business philosophy that we carry over into every aspect of our dealership.
Location details
8214 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
If I could leave a 0 I would! I took my van for service in December, for 3 things and a transmission fluid was done and than 3 months later my transmission goes out, I took it to a shop and they found out that there was only 3/4 f transmission fluid in the transmission and they did a full diagnostics and so they filled it up with transmission fluid and the van started to run again, I called service multiple times that they needed to reimburse me some or all, the total with the towing came out to be $682.57. And all the servi... read more
Worst rip-off ever!!! In late September, I went to ************************** looking for a used Jeep Wrangler. Everything they had was way out of my price range, but the pushy, super-aggressive salesman was not going to let me leave without a purchase. He pressured me into buying a new 2024 Jeep Compass Lattitude (MSRP of almost $37,000). After only 6 weeks the car completely died in my driveway. Jeep Roadside Assistance failed to show up after promising twice to send a tow truck. I hired a private tow company on 11/10 and ... read more
Did a diagnostic on my vehicle issue was not resolved now theyre telling me something different is wrong with the vehicle from what they were supposed to repair. They had my vehicle for 3 days and didnt start working on it until the 3rd day which caused me loss wages because I had to call off work. Took my vehicle back because of the unresolved issue now they want me to pay out of pocket because theyre saying the extended warranty that I have *** not cover this new issue. I called to speak to a manager and was told theyre un... read more
Worst car buying experience ever! Detail damaged my jeep. Large area of paint missing. Entire top had to be repainted. Finance officer was very unorganized. Overcharged us $1000 more than agreed upon. Had to make finance office fix it causing second set of paperwork to be completed. When husband went to pick up jeep after paint completed, they couldn't find it or keys. Then was told my tire sensor was bad. No issues had previously been noted in the only week I had the jeep. Husband found radio antenna hooked under wipers whi... read more
This is *****. I visited Keffer to look at a couple of Cars (Dodge Chargers). I was told by ******* (Sales Rep) that I couldn't drive any Cars above my budget. Then they rushed the Sale of the car adding unauthorized add-ons.They didn't fix the dents and scratches on the Car as per the document signed and promised. They also charged a higher interest rate. Then, after reviewing the paperwork, I informed ******* and the Finance Director ***** to remove/cancel the add-ons as she agreed and promised to do. I had to make several... read more
Business response:
*****, thank you for your feedback. As a staple within the ********* community, our goal is to provide a 'level 10" ownership experience. We are disappointed to hear that we fell short of your expectations in this isolated case. *******, your agent here, has been away on leave since your purchase, which goes to the lack of urgent response on our part, and we apologize, but hopefully you take that into consideration. Please feel free to reach out directly to our head of sales so we can address and resolve your concerns, thank... read more
This is *****. I visited Keffer to look at a couple of Cars (Dodge Chargers). I was told by ******* (Sales Rep) that I couldn't drive any Cars above my budget. Then they rushed the Sale of the car adding unauthorized add-ons.They didn't fix the dents and scratches on the Car as per the document signed and promised. They also charged a higher interest rate. Then, after reviewing the paperwork, I informed ******* and the Finance Director ***** to remove/cancel the add-ons as she agreed and promised to do. I had to make several... read more
Business response:
*****, thank you for your feedback. As a staple within the ********* community, our goal is to provide a 'level 10" ownership experience. We are disappointed to hear that we fell short of your expectations in this isolated case. *******, your agent here, has been away on leave since your purchase, which goes to the lack of urgent response on our part, and we apologize, but hopefully you take that into consideration. Please feel free to reach out directly to our head of sales so we can address and resolve your concerns, thank... read more
I was referred to Keffer collision from ********************* and thought they were good people but they are not! I had a bad experience with a tow truck company that towed my car they dented my fender in the process! Well I was told to take it Keffer to get a quote! I dealt with Buster in the collision center! He told me I could bring it at anytime to drop it off after he gave me a quote of **** to fix it! The tow company was trying to pay out of pocket without dealing with the insurance they had! That was shady part 1! ***... read more
Business response:
Not a valid review for this business and location, so it should not be published. This body shop is not related to the Keffer dealership business, address or account. Please do not publish under this account, thank you.
DO NOT trust the website no hassle pricing, they have a lot of hidden dealership fees.
Business response:
Business reply to 'Slic Rigger' (real name omitted.)...We are disappointed to read that your unique encounter at the dealership here did not meet your expectations. Know that the dealership has 0$ in "dealer fees," so there are in fact no hassles in pricing. We exercise market-based, competitively researched pricing on all inventory, and have been a community neighbor for five decades. The dealer-installed buyer protection products and accessories' prices are transparently displayed on the vehicles themselves, and prominentl... read more
bunch of shiesters look out for the safety package they tell you is required no way around it. Only thing required is doc fee. This is some safety package was ******* still dont know what value or safety improvement this is. I was never told what it was because my sales rep he didnt know!After an afternoon of dealing with these shapeshifters we agreed on a price which is great for them as since you spend all day arguing over thier unwarrantied fees you end up paying full price for the vehicle. A salesmans dream.When the deal... read more
Business response:
****************, thank you for the candid, albeit emotionally and personally charged commentary. While all of the dealership's pricing and dealer items are transparently disclosed, on each new car next to the factory Monroney label, once again with signage prominently displayed throughout the showroom, on any dealer written offer, and then confirmation of the disclosure on all paperwork at signing. All of which is considered thorough disclosure by any standards. At your earlier request though, we were pleased to refund you ... read more
Frequently asked questions about Keffer Chrysler Dodge Jeep RAM
How is Keffer Chrysler Dodge Jeep RAM rated?
Keffer Chrysler Dodge Jeep RAM has a 4.4 star rating with 1,754 reviews.
When is Keffer Chrysler Dodge Jeep RAM open?
Keffer Chrysler Dodge Jeep RAM is closed now. It will open at 9:00 a.m.
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