907 E 5th Ave, Columbus, OH 43201 United States
https://www.keensbodyshop.com/
Open now:10:00 am - Midnight
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Nadine S on BBB
9 months ago
07/10/2022, 03:09 AM
I had my car at Keen's AutoBody for repair after an accident.First, it needed to be towed to its location. Days went by I didn't hear from anyone at the business. They need to take a look at what needed to repair. Ask time went on I would call to check the status. They never once were I told there was a parts problem until I kept asking them about the status. I then was told they needed to get the right bumper. They had one that wasn't the one for my make and the model sent me a picture of it and I told them no I didn't want that bumper. The next thing was the radiator they got the wrong one and had to send it back more than once. I couldn't understand if it have a part number where is it coming from to get it wrong? Okay, that sent up red flags. I was told several times when they would be finished with it but then that would change. WE WILL TRY TO HAVE IT DONE ON ? When they called and told me my car was ready I went to pick it up. Looking a the bodywork it looked great them bumper was right. They told me they put something on my faded headlights to help me see at night, Okay, I went inside to pay my deductible and sign the checks from insurance. That's when I made the mistake because the car was shaking vibration just sitting inside. Motor jumping. They told me that because it was sitting for a while that it would get better to take it home, I called the insurance company they told me to take it back to them. The next day I did. Three men came to look and one mechanic did a test drive and said it does shake when yours stop and they check when the air conditioner is turn on it vibrant more. THEN ASK THEY WERE LOOKING UNDER THE **** AND SAID THAT SINCE I HAD BEEN DRIVING THE NEWER CAR I DIDN'T REMEMBER HOW MY CAR FELT LIKE! What?? I make sure my car is well maintained. Then when my insurance person called they said that I wasn't shaking and vibrating. I told him the lied to him! I took my car to the dealership. They checked my car it needed a motor mount.
William V on BBB
2 years ago
12/07/2020, 02:01 AM
Excellent, very good work overall. Very good people and user friendly. Price seemed reasonable.
Gary Campbell on Facebook
3 years ago
06/24/2020, 01:53 AM
By far the nicest place, the staff and manager are above and beyond Excellent. would suggest to anyone. the are more than 5 stars
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Kala Rayne on Facebook
3 years ago
03/02/2020, 01:12 AM
This place is fantastic! Best customer service ever! They've definitely earned my trust.
Tess Duboe on Facebook
4 years ago
08/13/2019, 02:00 AM
family ran business, they do amazing work for a great great price!!
Hollie P Newlun on Facebook
5 years ago
11/07/2017, 02:41 AM
I called in at 12 today, Dave told me to bring my car in whenever I could today & they would look at it. As soon as I got there Jay fixed me up and had me out the door! GREAT customer service, great prices! Highly recommend them!
Mike Brennan on Facebook
5 years ago
10/06/2017, 01:58 AM
Keen's is a custom paint and body shop with a great reputation in town, so I took the body panels from my 2012 BMS Heritage motor scooter to Keen's, and explained to Dave exactly what I wanted. Stopped back to pick them up the same week. The two-tone paint scheme looked absolutely beautiful!! Better than I would have expected for the very reasonable price I paid. I highly recommend anyone looking for a professional and honest auto body shop to visit Keen's. They also do cars, trucks and other vehicles besides scooters.
Sandy Kimmel on Facebook
6 years ago
06/17/2017, 01:55 AM
Keen took care of my son's car after he totaled it in an accident. It took us about two weeks to make arrangements to get it towed away and disposed of. "Dave" was fantastic about letting us keep the car there, and even donated the time because we ended up donating the car to charity! (Check out CarTalk vehicle donations if you find yourself in the same position!) Thanks, Dave!
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