Kearny Mesa Ford Service

Jeffrey Graham 

on Google

8 months ago

First of all, my experience with sales was just as bad if not worse here but I thought I’d give service a try. Ron the greeter was fantastic, friendly, and right on time. I was assigned to Sara for an 8:30am appointment for which I arrived at 8:28am and was greeted at 8:29am by Ron. I was told that she had 3 people there for service all at 8:30am. I waited until 8:55 before getting out of my car and was greeted by another check in lady who asked if I’d been helped. At 9:00am I decided to leave because every other guest had b... read more

eselobo g 

on Google

a year ago

CHECK YOUR EXTENDED WARRANTY ASAP!! Purchased extended warranty. They never finalized paperwork therefore leading to my extended warranty being voided without my knowledge. Dealership never wanted to take responsibility. If it wasn't for my vehicle needing repairs I would have never known. They were literally gonna steal 3k that I paid. Now I'm struggling with getting refunds. And also they sold me my vehicle with broken door hinges and refuse to take responsibility. People who Purchased vehicles ath this location you need t... read more

Nick Moreno 

on Google

a year ago

Had an appointment, took 10 minutes for someone to come out to the car, they just took my name and told me to stay in the car. Someone else came out about 20 minutes later to write down my issues and told me they were really busy, and to stay in the car. I left after being in my car there for an hour. 

Daniel Roizen 

on Google

a year ago

Never pick up the phone. Hang up on you. Don't know anything about parts.