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Kay Jewelers
- Consumer Goods
- St Joseph, MO
About this business
Location details
3702 Frederick Ave #45, St Joseph, MO, 64506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
CUSTOMER SERVICE IS NON EXISTENT WHEN THE STORE IS BUSY OR WHEN ALLEN IS NOT THERE. JEWELRY IS WONDERFUL THEIR POLICES ARE WONDERFUL ON RETURNS AND OR EXCHANGES. ALLEN IS THE BEST HE GETS RIGHT TO THE POINT AND GREAT CUSTOMER SERVICE
Males beware is all I have to say, multiple experiences of the workers taking advantage of boyfriends/husbands lack of knowledge about jewelry to have them spend more. Too many problems heard of with myself, friends and family. Do NOT recommend. (The problems seem to stem from this particular store not the company itself.)
We bought an open heart collection necklace and pendant. we also purchased the lifetime warranty. 3 weeks after purchase the chain was around my neck but the pendant was gone.Kays would not honor warranty because we did not find the pendant. they would not even replace the broken chain. we took the chain to a reputable jeweler and he had found 2 weak spots in other areas of the chain as well.we took the chain back into Kay's along with the information the jeweler provided and they still refused to honor warranty even though ... read more
Extremely dissatisfied with my experience, first of all when a ring is ordered from the website it is customarily gift wrapped as specified on the website we received the ring in a plastic bag and it was not engraved as ordered. After having to pay an additional 25 dollar engraving fee, the engravings were not where i had specified and they looked absolutely awful. That was the final straw i demanded a full refund for both the ring and the engraving which ended up taking over an hour for them to find my order and finally ref... read more
I went to your store in Northtown to help my granddaughter return a necklace that her ex boyfriend bought her. They broke up and he tried to get her back with the necklace. When trying to return it we were told we cannot return it because he purchased it with a Kays credit card. What difference does that make? I/we will never shop in your store again and will encourage our friend to do the same. Very poor customer service
My husband and I had an opportunity to visit this store the day after Thanksgiving - Black Friday; so it was extremely busy. I tell this to explain the four stars. The time we had to wait on help was about 15 min. Vickie was our service person, and she was kind, thoughtful, and very thorough. During checkout there was a problem with the computer, so it took about 20 to 30 minutes to get checked out. The person who took care of computer difficulties was not there, and though others tried to help complete the transaction they ... read more
Kay Jewelers sure knows how to lose business. When people on their end don't do their job you pay for it. Then the workers lie to you. I had to send my white gold rings out to get re dipped. It takes about a week and a half for you to get them back then the person who worked on my rings didn't do their job correctly and had to get sent back out they said it would be a couple days and put a rush on it. A couple days later they just sent my rings out so now I have to wait just about the same about of time. My husband or myself... read more
The staff at this location would benefit greatly by adopting the professional conduct and friendly customer service attitude we always experience at Easton Town Center. When I brought my ring in for repair .. i stood at the counter for over 6 mins without being acknowledged. Finally, when I was the lady was not friendly and I had to ask all the pertinent questions about when I could pick up? what could I do to limited the numerous times the diamonds keep falling out.. Nothing. I called 2 weeks later on Sunday before the day ... read more
Kay's IN The Quincy Mall is awesome they are helpful in many ways and go out of their way to get things done for you.
Frequently asked questions about Kay Jewelers
How is Kay Jewelers rated?
Kay Jewelers has a 4.7 star rating with 335 reviews.
When is Kay Jewelers open?
Kay Jewelers is closed now. It will open tomorrow at 11:00 a.m.
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