Kaiser San Francisco Psychiatry

Jamie Lee 

on Google

2 weeks ago

The receptionist I spoke with on the phone was extremely rude and difficult to communicate with, to the point that I couldn’t even make an appointment. The way she spoke to and treated me was completely inappropriate, especially for someone working in a psychiatric department, let alone the medical field as a whole. 

M 

on Google

2 weeks ago

Edit: I have since called again multiple times and left voicemails, which are never returned. The operators I do get through to hang up on me. A disgrace to mental healthcare. If I could rate lower than a 1, I would. Over a year ago, I began the process of getting assessed for ASD. First, it took forever to get through to the office. At one point I was on hold for over 30 minutes. I was then scheduled for what I thought was the assessment, which actually turned out to be a screening. The initial part of the session was askin... read more

M 

on Google

3 weeks ago

If I could rate lower than a 1, I would. Over a year ago, I began the process of getting assessed for ASD. First, it took forever to get through to the office. At one point I was on hold for over 30 minutes. I was then scheduled for what I thought was the assessment, which actually turned out to be a screening. The initial part of the session was asking how I performed in school, my relationship with peers and family, and general medical history. Then it was over an hour of yes/no questions that I was not allowed to elaborat... read more

Rodney Cullen 

on Google

2 months ago

Three different times, for three different types of appointments, I've booked what I thought was the actual appointment — waited two weeks — only to learn on the call that it was just an appointment to schedule the real appointment, another 2–3 weeks out. That's over a month of waiting for every single thing. Now I get a text saying they cancelled the final screening call, and I've been on hold trying to reschedule — after speaking to 3 different agents and explaining my situation 3 separate times. And the referral saga: on ... read more

Juan Diaz 

on Google

2 months ago

Trying to get an appointment is so convoluted and nightmare. My first appointment the doctor didn’t even show up. I waited on the video call for an hour