Kaiser Permanente Eye Care - Olympia Medical Center

Mandy Pan 

on Google

2 weeks ago

I arrived late to my appointment because of traffic and was worried that I might have to reschedule. Thankfully, everyone I met was incredibly kind, understanding, and accommodating. They made sure I could complete my eye exam and helped me order the glasses I needed. Thank you to everyone at Kaiser who helped me. I truly appreciate your kindness and excellent service. You turned what could have been a stressful experience into a very positive one. 

Peggy Ushakoff 

on Google

a month ago

I needed new glasses for a new prescription. The customer service rep followed me around while shopping for frames and I felt hurried in making a decision. I ended up with a pair I wasn't crazy about but wanted to be done. Because I only buy new glasses every couple of years I trusted her professional expertise to tell me whether or not the glasses would actually fit for every day wear. By the second day I knew the glasses were too wide for my face and didn't fit the bridge of my nose. They constantly slipped down my nose or... read more

Alexis 

on Google

10 months ago

I think they're a decent optometry office. The eye shop has been fine. If I don't like what they offer, I'll take it to another vender. I'm not sure why they get a lot of flack for things they can't really control. 

Ruth White 

on Google

2 years ago

My prescription had changed enough that I called my optometrist to better understand the prescription she gave me. I was told by customer service that it was the optician who explains the prescription. I had already been to the Kaiser Optical Shop three times and while one man was wonderful and patient (Scott was his name), I’ve now seen one woman in the optical shop twice and she was gruff, overbearing and unhelpful. Today she insisted my new glasses just needed getting used to (they turned out to be off) and at first refus... read more

Cait 

on Google

2 years ago

After an eye exam indicating an urgent need for adjustment, we ordered a new pair of glasses in January. The optical shop proceeded to submit an old prescription on file for production instead of the new one we provided. They eventually agreed to remake them with the correct prescription, only to stonewall us for weeks. They eventually admitted that the second pair produced were also incorrect and that they needed to submit a third time, which they're dragging their feet on.