Kaiser Permanente Eye Care - Olympia Medical Center

Ruth White 

on Google

a year ago

My prescription had changed enough that I called my optometrist to better understand the prescription she gave me. I was told by customer service that it was the optician who explains the prescription. I had already been to the Kaiser Optical Shop three times and while one man was wonderful and patient (Scott was his name), I’ve now seen one woman in the optical shop twice and she was gruff, overbearing and unhelpful. Today she insisted my new glasses just needed getting used to (they turned out to be off) and at first refus... read more

Cait 

on Google

a year ago

After an eye exam indicating an urgent need for adjustment, we ordered a new pair of glasses in January. The optical shop proceeded to submit an old prescription on file for production instead of the new one we provided. They eventually agreed to remake them with the correct prescription, only to stonewall us for weeks. They eventually admitted that the second pair produced were also incorrect and that they needed to submit a third time, which they're dragging their feet on. 

Ruth White 

on Google

a year ago

My prescription had changed enough that I called my optometrist to better understand the prescription she gave me. I was told by customer service that it was the optician who explains the prescription. I had already been to the Kaiser Optical Shop three times and while one man was wonderful and patient, I’ve now seen one woman in the optical shop twice and she was gruff, overbearing and unhelpful. Today she insisted my new glasses just needed getting used to (they turned out to be off) and at first refused to give me the rea... read more

Erin Ward 

on Google

a year ago

I asked for brown, polarized lenses for my sunglasses. What I got -- for the second attempt at making them "darker" -- is the pair on the left. They're still yellow. The pair on the right is my previous pair purchased from Pearle Vision in 2018. Guess I'll have to go elsewhere to get actual brown polarized prescription sunglasses. To be fair, the folks that did the actual eye exam and the staff at the optical shop have all been great. I understand that they cannot control what the eyeglass lab makes. It just doesn't make sen... read more

Shanelle Montano 

on Google

3 years ago

I had the best eye apt. Experience I've ever had here. Friendly, prompt, professional, and everyone had a great personality.